About this role
The Customer Service Assistant is responsible for undertaking a variety of tasks ranging from goods inwards, visual merchandising and presentation of stock, through to consultative sales advice on all products within the company product range.
Key Responsibilities
Assist the store team in maximising sales opportunities through the consistent delivery of exemplary customer service.
Assume responsibility for the day-to-day management of a designated department within the store to increase sales through promotions and merchandising activities.
Review stock levels for the departments and seasonally adjust in line with the needs of the business.
Process receipt of goods and assist in the maintenance of the integrity of the stock file through the correct selling of items at the point of service.
Become proficient in all aspects of cash handling and implantation of correct company procedures.
To deal with telephone calls internally and externally in a cheerful and pleasant manner following the company protocol.
Be aware of and comply with company procedures and instructions and all staff notices which will be displayed on the works notice board.
Be aware of and act in accordance with good health and safety practices, fire and first aid procedures including the wearing of protective clothing where applicable.
Be present and ready to commence work at the specified time each day and to continue to work effectively until the specified time to leave.
To be alert to the ongoing requirements of security on our sites and report any suspicious actions or occurrences to the manager without delay.
To recognise and protect the confidentiality of any and all information pertaining to the operations of the Company.
To be a conscientious member of staff and be prepared to be flexible in carrying out any other duties that may be required from time to time.
To observe at all times the requirements of the terms and conditions of your employment.
Skills, Knowledge and Expertise
Previous retail experience would be preferred but a great character and knowledge of farming/equine would be equally beneficial.
Benefits
This is a very rewarding role with a chance to work within the agricultural industry serving our farming community. We live our values everyday and work together as a team always. There is always someone to support you in role and equally we expect you to support others. There is always a chance to develop in role and we showcase our high standards of operations and service everyday.