Data Quality Lead

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# Primary Details
Time Type: Full time

Worker Type: Employee

The purpose of this role is to drive the improvement of data quality across all business functions and systems within the division, supporting the organisation's modernisation efforts through digitisation and risk management. The role involves leading the implementation of a cost-effective, responsive unit to coordinate data quality efforts, working closely with Data Owners and Stewards to establish and monitor KPIs for data quality enhancement. Additionally, the role focuses on maturing Data Quality Assurance capabilities to enable the organisation's transformation into a data-driven entity, collaborating with business and IT partners to establish and maintain a comprehensive Data Quality framework for critical data assets and drive sustained improvements in data quality for strategic business use and operational efficiency.

Data Quality Lead

Location : London

Type: Permanent, full time

Flexible working : Happy to talk flexible working

The Opportunity

QBE Europe is recruiting a Data Quality Lead - DQ Issue Management to join the EO Data & AI function. As the organisation continues to strengthen its Data Quality capabilities, this role will lead the Data Quality Issue Management (DQIM) process, ensuring DQ Issues are consistently captured, triaged, prioritised and progressed through a governed lifecycle to resolution.

The role owns oversight of the central DQ Issue portfolio, prioritises Data Quality Analyst capacity, and coordinates remediation across business and technology teams. It drives clear ownership and appropriate escalation, and builds the case for complex remediation where additional funding, capacity or technology investment is required.

Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your New Role

·   Lead the end-to-end DQ Issue Management process, ensuring DQ Issues are consistently captured, triaged, assessed, prioritised, assigned, tracked and progressed through to sustainable resolution and closure.

·   Maintain oversight of the central DQ Issues queue, ensuring consistent governance, tracking and reporting across the DQ Issue portfolio.

·   Prioritise DQ Analyst capacity across the issue portfolio, balancing new issue investigation, root-cause analysis and support for remediation based on risk, business impact and strategic priority.

·   Coordinate remediation across business and technology teams, ensuring clear ownership, actions, dependencies and target dates, while constructively challenging blockers or insufficient remediation plans.

·   Ensure appropriate Escalation Groups are established and engaged for DQ Issues to reinforce accountability, drive decisions and escalate material risks or delays where required.

·   Drive robust root-cause analysis and ensure remediation plans address underlying causes and support sustained Data Quality improvements.

·   Lead the development of the case for complex or strategic remediation requiring additional funding, capacity or technology investment, bringing together business impact, risk, remediation options, dependencies, resource requirements and expected outcomes.

·   Provide clear reporting and insight on the DQ Issue portfolio, including progress, ageing, risks, dependencies, recurring themes and systemic issues.

·   Drive continuous improvement of DQ Issue Management processes, governance, reporting and tooling, supporting the evolution of the DQ Target Operating Model.

About You

·   Experience in Data Quality, Data Management, Data Governance or a related data discipline, with experience leading complex issue management or remediation activities.

·   Strong understanding of issue management, root-cause analysis, remediation planning and governance frameworks.

·   Proven ability to prioritise competing demands and allocate capacity based on risk, impact and business priorities.

·   Ability to coordinate delivery and influence outcomes across business and technical teams, including where there is no direct management authority.

·   Strong stakeholder management skills, with the confidence to provide constructive challenge and escalate where appropriate.

·   Ability to translate complex Data Quality problems into clear business impacts, decisions and actions.

·   Strong analytical, problem-solving and communication skills, with a structured approach to reporting and governance.

·   Experience developing business cases or supporting investment decisions for complex data or technology remediation would be advantageous.

·   Proactive mindset with a focus on sustainable resolution and continuous improvement.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!

- 30 days holiday a year  with the option to buy up to 2 additional days.

- Flexible working  -   balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

- Pension –  you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

- Private medical insurance  – we fund fully comprehensive private medical cover for you and all the family.

- Family friendly policies  – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

- Short term remote work abroad  -   you can request up to 20 days per year to work remotely from certain locations abroad.

- Sustainable investing  - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.

- Cycle-to-Work  – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- General Insurer of the Year 2026 at the British Insurance Awards
- Insurance Post British Insurance Awards 2025:
Winner: Commercial Lines Insurer of the Year,
Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

To learn more about our achievements, click  here

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:
Analytical Thinking, Business Management, Change Management, Critical Thinking, Customer Service, Data Quality Assessments, Financial Products, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Risk Management, Sourcing Analytics, Stakeholder Management, Waterfall Model

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.