About this role
We are looking for an individual with a background in medical accounts receivables management and collections for patient responsibility. You will work with patients regarding account balances to assist them with payment options including healthcare financing to keep their account in good standing. You will also be working directly with an outside collection agency regarding delinquent accounts. If the patient is receiving a surgery or does not have/use insurance, a good faith estimate will be presented to the patient prior to the scheduled visit.
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ABOUT BONE & JOINT
Bone and Joint has one of the most comprehensive teams of orthopedic, pain management, podiatric, physical and occupational therapy experts in Northcentral Wisconsin. We aren't a division of another corporate healthcare organization; Bone & Joint belongs to us and we have numerous locations throughout Central Wisconsin. Our mission is to be the best place for patients to receive care, the best place for employees to work, and the best place for physicians to practice medicine.
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A DAY IN THE LIFE OF A FINANCIAL ADVOCATE
As a Financial Advocate, you will be responsible for managing accounts with patient balances that require further attention. You will review account statuses to ensure timely payments. You will be responsible for handling higher volumes of phone calls for account review or payments. They will also assist with completing the healthcare financing application. You will also be working directly with an outside collection agency regarding delinquent accounts. Additionally, you will assist and oversee patient complaints, manage the final states of patient billing collections, verify patient insurance benefits as appointments are scheduled or presented at walk-in, and ensure patient estimates are handled in a timely manner.
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QUALIFICATIONS FOR A FINANCIAL ADVOCATE
- ## High school diploma or equivalent
- ## Two or more years' experience in medical accounts receivables management and collections for patient responsibility, either in a medical practice or at a collection's agency.
- ## Experience balancing accounts and handling payments required.
- ## Experience with medical insurers, both commercial and government required.
- ## Success in making patient payment arrangements required.
- ## Ability to make sound judgments according to procedures or acceptable recommendations for exceptions when needed, required.
- ## Excellent verbal and written communications skills required.
- ## Patience, respect, and compassion working with people at all levels, internal and external, required.
- ## Previous experience with an online medical practice management system and EMR required.
- ## Experience with Microsoft Excel and Word, required.
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WORK SCHEDULE
Workdays of a Financial Advocate are Monday through Friday 8:00AM to 5:00PM with an hour lunch, or 8:00AM to 4:30PM with a 30-minute lunch. Additional flexibility may be offered after the probation period and based on business needs.
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