Organic Social and Community Lead

Are you a strategic visionary ready to drive an industry-leading digital footprint? Do you excel at transforming social channels into thriving, trust-centered communities? If so, we want to hear from you 

We are looking for a sharp, analytical leader to take ownership of our non-paid social presence and shift the narrative from utility service to engaging brand experience. In this pivotal role, you will focus on organic social and community strategy. You will be the primary architect of our community infrastructure, driving customer education and advocacy while ensuring our storytelling remains impeccably aligned with complex regulatory standards.

Here’s a taste of what you’ll be doing:

Strategy & Ownership

- Own the overarching organic strategy across all current and emerging platforms to boost brand equity. You will nurture an active online space, moving beyond passive engagement to foster genuine industry dialogue and advocacy.
- Responsible for brand presence through organic and paid content, spans from developing strategy to define the right content, right channels, right partners to reach desired audience, steering disruptive content output in line with brand guidelines/REGs and driving brand preference, and social following and engagement metrics
- Own annual cross-channel content planning in line with brand strategy and business KPIs
- Develop editorial calendar relevant to the brand by leading cross-disciplinary integration to identify proactive and reactive content opportunities in all areas of the business. Take responsibility for cross-channel content implementation working with relevant teams
- Support the Social Media team with insight-led organic social calendar strategy hitting annual metrics
- Plan content amplification with in-house campaign activation and external partners where required, including organic boosting strategy
- Work with marketing and creative teams to deploy creative assets taking ownership end-to-end from briefing to campaign reporting where required and steering team members through the process.

Regulated Content & Community Stewardship

- Partner with legal and regulatory teams to ensure compliant storytelling, translating complex market changes into consumer-friendly content. Develop robust playbooks to manage high-friction periods with empathy and speed.
- Align social messaging with external press relations and corporate announcements. Work with broader stakeholders to integrate wider campaigns through a social-first lens. Working directly with our digital teams to harness the power of our social and digital communities.
- Autonomously lead planning and implementation, alongside senior stakeholder engagement
- Take a test/learn ongoing approach and actively report on campaigns and social
- Act as guardian of consistent brand tonal execution through organic social channels

Are we a match? We’re looking for someone with:

- 8+ years of leadership experience in social media and community management, preferably within a regulated sector.
- Exemplary editorial judgement with the ability to adapt tone from executive LinkedIn posts to consumer channels.
- Stakeholder management pedigree, navigating complex hierarchies and partnering closely with legal and compliance teams.
- Solid understanding of SEO, GEO and AEO optimisation and the its relationship between social media activity
- Strong ability to demonstrate business impact through organic social content performance. Going beyond the surface to illustrate outcomes from the work we do
- A natural passion for social media - you will be tapped into platform trends, creativity and community
- Ability to handle social listening tools and data-led campaign reporting
- Operational and with an ability to handle multiple stakeholders
- Experience in handling changing priorities and ambitious workload
- Proven experience leading creative and campaign outputs
- Experience handling external agencies
- Implementing brand TOV with consistency
- Willingness to challenge and think outside the box
- Excellent attention to detail
- Ability to work with full autonomy
- Experience with start-up brand and/or sub-brand beneficial

Here’s what else you need to know:

- Role may close earlier due to high applications.
- Permanent
- Competitive salary
- Location –   London     - with travel to our other sites when required.
- Excellent parental leave allowance.
- Award-Winning Workplace   - We’re proud to be named a   Sunday Times Best Place to Work 2025   and the   Best Place to Work for 16–34-year-olds
- Outstanding Benefits   - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
- Flexible & Family-Friendly   - Our industry-leading hybrid and family-friendly policies earned us double recognition at the   Personnel Today Awards 2024 . We’re open to discussing how flexibility can work for you
- Inclusive & Diverse   - We’re the only energy company in the   Inclusive Top 50 UK Employers . We’re also proud winners of   Best Employer for Women   and   Human Company of the Year — recognising   our inclusive, people-first culture
- Support at Every Stage of Life   - We’re   Fertility Friendly   and   Menopause Friendly   accredited, with inclusive support for everyone
- Accessible & Supportive   -   Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role   and will make any adjustments needed during the process
- Invested in Your Growth   - From inclusive talent networks to top-tier development   programmes , we’ll support your growth every step of the way
- For all successful candidates.     Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
- Any questions on the role -   please reach out to   [email protected]
- At E.ON Next, our customers are our number 1 priority! All   Nexties   - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.