Field Technician III

What this Job Entails:

The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.

Scope:

- Follows established procedures on routine work
- Requires following minimal or no instructions

Your Roles and Responsibilities:

- Engage with stakeholders and partner teams with the utmost professionalism and customer service
- Ensure that SLAs and daily deliverables are met
- Follow all policies, standards or safety guidelines that the client requires
- Assist with installation of all IoT equipment and displays
- Assist with problem solving and troubleshooting of any issue that may arise during an installation
- Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required
- Assist in identifying blockers and resolving them for timely deployments and/or restoration of service
- Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards
- Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting
- Perform resets/reimages of hardware
- Ordering hardware as required and tracking
- Tracking project deployments and driving them to completion
- Provide instructional guidance to users in a detailed yet concise manner
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Ability to think and work independently
- Excellent written and oral communication skills and strong customer service skills
- Experience with spreadsheets, workflow and project management applications, and administrative software applications
- Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting
- Understanding of reading/understanding architecture, electrical, structural & system drawings
- Travel to support other sites if required

Physical Demand & Work Environment:

- Must be able to sit, stand, stoop and bend for extended periods of time
- Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment
- Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range
$31.79 - $50.19 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days

401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law