About this role
Job Summary:
The Grocery Receiving Coordinator receives, stores, processes returns and special orders, prices, and merchandises designated products. They provide daily leadership to employees and work with department management to support, set priorities, pars, and train staff in compliance with WFC policies and practices.
Duties and Responsibilities
Essential Job Specific Duties and Responsibilities:
- Receive/unload deliveries, verify counts, accept deliveries, apply for credits and coordinate return of damaged/mis-picked products in compliance with established practices and policies of WFC.
- Expedite received orders for sales floor, to appropriate storage and/or to other departments; sort special orders and allocate to appropriate storage and/or to other departments; document contributions/losses in compliance with established practices.
- Coordinate deliveries with suppliers and department management to ensure timely deliveries and safe flow of products in receiving areas.
- Coordinate tasks as requested for designated employees to ensure prompt, safe and efficient stocking of designated products in compliance with established practices; communicate and document unresolved issues and/or concerns to department management.
- Direct, train and develop designated employees in compliance with established practices, policies and budget restrictions to support day-to-day operations and to achieve department goals.
- Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation in compliance with WFC policies and practices.
- Ensure cooperation and coordination within the department to achieve department goals.
- Ensure proper organization of back stock storage spaces for workflow and safety.
- Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
- As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
- Achieve WFC customer service standards for internal and external customers.
- Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Essential Organization Specific Duties and Responsibilities:
- Abide by all WFC policies and procedures.
- Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
- Follow and ensure compliance with all safety practices and policies.
- Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
- Uphold all personnel and operational policies, giving correction to staff and feedback to management as needed.
Additional Duties and Responsibilities:
- Achieve daily operational goals as directed by your supervisor.
- Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
- Report any problems with systems, tools and/or products to department supervisors.
- Promote ownership and owner benefits consistently and positively.
- Perform other tasks as assigned by department management.
Qualifications
Knowledge, Skills, Abilities
Preferred Knowledge, Skills, and Abilities:
- Experience in retail, grocery, natural foods and/or cooperative business
- Available to work evenings, weekends, holidays
- Experience receiving and organizing pallet sized deliveries
Essential Knowledge, Skills, and Abilities:
- 18 years of age or older
- Leadership experience
- Basic computer literacy including familiarity with using a web browser and email
- Ability to operate effectively within established systems and procedures
- Attention to detail and good organizational skills
- Ability to handle multiple demands, work under time pressures and meet department work objectives
- Ability to handle confidential information
- Willingness to learn and perform all aspects of the position
- Ability to be flexible and to adapt to changing conditions
- Demonstrate objectivity and neutrality under pressure
- Ability to work efficiently in a fast-paced environment
- Ability to effectively convey information
- Regular, predictable attendance
Essential Physical Requirements:
- Ability to occasionally move up to 50 lbs. or more throughout shift
- Ability to repetitively move objects up to 15 lbs. throughout shift
- Ability to remain in a stationary position for extended periods of time
- Ability to move around the premises throughout shift
- Ability to operate position-required machinery
- Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift
- Ability to safely use sharp cutting instruments
Work Environment
Frequent Exposure:
- Outdoor weather conditions
- Handling wet, hot, cold, and/or frozen products
- Wet and/or humid conditions
- Change in room temperatures
- Carts, pallets, and hand-trucks moving in and out of storage/retail areas
Constant Exposure:
- Background music and in-store pages
- Food odors, grain and spice dust, food allergens
IMPORTANT DISCLAIMER NOTICE
The essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.