About this role
About the Role
The Financial Planning Administrator (known internally as Client Executive) plays a key role in delivering an outstanding client experience by providing administrative support to Financial Planners and Paraplanners .
The role is responsible for managing client servicing activities, processing transactions, maintaining
accurate records and acting as a key point of contact for clients and providers.
This role would suit someone with strong organisational skills, excellent attention to detail and a client-focused approach. You’ll be comfortable working independently, managing multiple priorities and handling complex queries with accuracy and professionalism.
Key responsibilities:
Client Service
- Act as a key point of contact for clients, managing queries efficiently, providing updates where required and building strong, professional relationships that support an excellent client experience.
- Prepare for client meetings by coordinating documentation, gathering relevant information and ensuring all materials are completed accurately and on time.
Client Administration & Documentation
- Prepare, review and maintain client documentation, ensuring records are accurate , up to date and compliant with regulatory and internal requirements.
- Maintain client information across all relevant systems and CRM platforms, ensuring data integrity and consistency at all times .
Client Account Management
- Manage post-meeting actions and follow-up activities, ensuring client requests are completed accurately and within agreed service standards.
- Take ownership of tasks from initiation through to completion, providing updates to clients and colleagues as appropriate .
Transactions & Technical Processing
- Process a range of financial transactions, including contributions, withdrawals and fund switches, ensuring all activity is completed accurately and within required timescales.
- Liaise with providers on transactions, submissions and technical queries, escalating more complex matters where appropriate .
Systems & Process Management
- Manage workflows and prioritise tasks effectively to meet service levels, KPIs and client expectations.
- Maintain accurate client data across systems and platforms while supporting continuous improvement initiatives, best practice adoption and process efficiencies.
What Success Looks Like
- Consistently delivers an excellent experience for clients and colleagues.
- Meets agreed KPIs, SLAs and quality standards.
- Maintains accurate and compliant client records.
- Builds effective relationships with Financial Planners, Paraplanners and colleagues.
- Demonstrates strong technical knowledge and commitment to continuous learning.
- Contributes positively to team objectives and supports colleagues when required .
Skills, Experience & Knowledge
Essential
- Minimum 2 years' experience within financial planning .
- Good understanding of financial products and FCA regulations .
- Strong administration and organisational skills.
- Experience using provider platforms and CRM systems.
- Proficient in Microsoft Office applications.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent communication and relationship-building skills.
Development Opportunities
- Further develop your knowledge of financial services, wealth management and FCA principles.
- Gain exposure to a broad range of client servicing and operational activities.
- Support the development of new team members as a training buddy .
- Receive ongoing coaching, training and professional development.