About this role
Do you enjoy helping people, staying organized, and making sure customers have an outstanding experience? Midstate Basement Systems is looking for a dependable, customer-focused Customer Service Representative to join our team!
Were looking for someone who communicates well, enjoys a fast-paced environment, and can keep customers and our field teams on track.
WHAT YOULL DO
- Customer Communication: Answer incoming calls, respond to customer questions, and provide timely follow-up.
- Appointment Scheduling: Schedule sales appointments, annual maintenance visits, and service calls.
- Installation Scheduling: Coordinate installation schedules with customers and production crews.
- Problem Solving: Take ownership of customer concerns and work toward timely resolutions.
- Team Support: Work closely with sales, service, production, and office personnel to keep operations running smoothly.
- Organization & Accuracy: Maintain accurate records, complete data entry, and manage customer information.
- Customer Experience: Help create a positive experience for every customer, from the first call through project completion.
WHAT WERE LOOKING FOR
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Comfortable using computers and learning new software.
- A positive attitude, professional demeanor, and team-first mindset.
- Ability to take initiative, solve problems, and follow through.
- Previous customer service or scheduling experience preferred.
- High school diploma or GED preferred.
WHY JOIN OUR TEAM?
- Be part of a team that values great customer service.
- Work in a collaborative, fast-paced environment.
- Make a meaningful impact on the customer experience.
- Grow your skills while supporting a team committed to quality work.
READY TO JOIN US?
If youre organized, personable, and passionate about helping people, wed love to hear from you!
Apply today!