Customer Service Representative

Customer Support Representative

VIVO | Goodfield, IL (Onsite) | Full-Time

Love solving problems? Let’s talk.

At VIVO, we design, manufacture, and supply products that make workspaces and living spaces work   better . From monitor and TV mounts to height-adjustable desks, projector screens, computer cases, and more, we partner with factories around the world to build functional, high-quality products that solve real, everyday problems.

Behind every great product is a great experience, and that’s where you come in. We’re looking for a friendly, resourceful   Customer Support Representative   who gets a kick out of turning a customer’s “uh-oh” into “wow, that was easy.”

Learn more about us at   www.vivo-us.com

What You’ll Do

Be the go-to voice for our customers

- Answer product, order, and shipping questions by email (HelpScout), phone, and live chat

- Deliver fast, helpful answers that leave customers smiling

Make returns painless

- Sort out incorrect returns and get things back on track

- Issue refunds when needed

- Work with Amazon and other marketplace reps to resolve cases

Fix shipping and replacement hiccups

- Create labels for replacement parts

- Cancel orders before they ship when needed

- Ship and test replacements so customers get exactly what they need

Your Schedule

- Monday – Friday:   10 am – 7 pm

- Every 8th Saturday:   8 am – 4 pm

- Location:   Onsite at our Goodfield, IL location

Why You’ll Love Working Here

- Free health insurance   for employees

- Dental insurance

- Vision insurance

- Paid time off

- 401(k) retirement plan

- Anniversary bonus plan

- Referral program

- A   work hard / play hard   culture with a team that has your back