About this role
Overview
Why We Need Your Talents:
Responsible for greeting guests and providing prompt, accurate and courteous service.
Responsibilities
Where You'll Make an Impact:
- Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
- Alert Management of any service and/or safety issues.
- Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
- Responsible for all bank and cash handling procedures and variance policies.
- Carrying a tray of beverage and food offerings throughout the restaurant/bar.
- Serving and replenishing, as requested.
- Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
- Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
- Performing additional duties as assigned.
- Understands all PLCB regulations. Ensures compliance with all federal and state gaming regulations.
- Abides by company and department specific appearance standards.
Skills to Help You Succeed:
- Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
- Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
- Must be RAMP certified.
- Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
- Able to work entire shift, in full costume, without accommodations.
- Must have thorough knowledge of approved Responsible Gaming Program.
- Must be able to work in smoke filled environments.
- Must have full working knowledge of POS.
- Required to work nights, weekends, and/or holidays.
Qualifications
Must-Haves:
- High school diploma or equivalent preferred.
Physical Requirements:
- 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
- Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Handling, carrying or lifting items weighing up to 30 pounds.
- Must be able to work in a smoke-filled environment.
- Ability to stand for long periods of times without sitting or leaning
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
- Use of going up and down 31 stairs multiple times per day and elevators
Working Conditions
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.