About this role

Job Title: Front Desk Agent
Company: Courtyard by Marriott Nashville - Smyrna
Location: 411 Potomac Pl, Smyrna, TN 37167
Job Summary:
Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
• Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
• Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
• Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
• Answer phone calls and emails, providing assistance with bookings and general inquiries.
• Offer recommendations on hotel amenities, local dining options, and attractions.
• Coordinate with housekeeping and maintenance teams to address guest requests promptly.
• Maintain accurate guest records while upholding confidentiality and security standards.
• Resolve guest concerns or complaints in a courteous and timely manner.
• Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Qualifications:
• Experience:
• MUST have FOSSE experience.
• Previous front desk, hospitality, or customer service experience required.
• Skills:
• Strong communication and problem-solving abilities.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Other Requirements:
• Professional demeanor and a positive, team-oriented attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

If you have a passion for hospitality, we’d love for you to join our team!