About this role
Description
At One Medical, the Senior Operations Manager will support the continued delivery of the highest quality primary care to our combined One Medical commercial, senior health, and direct primary care offices for one or more geographies/MSA(s). This role is responsible for the management and development of Operations Leaders, including Practice leadership teams, across multiple lines of business. The Senior Operations Manager will be charged with ensuring optimal access to care, delivering peak member experience, cultivating a highly engaged team, managing relationships with external partners, and using financially sustainable models while driving quality improvements in population health for all business lines.
Key job responsibilities
Leadership & Team Development
Serves as primary contact for assigned Medical Service Areas (MSAs), overseeing business, operational, and financial performance
Hires, develops, and manages high-performing teams through structured interviews, onboarding, and performance management
Provides regular feedback and operational support to Operations Managers and Medical Directors
Conducts team meetings and one-on-one sessions to ensure accountability
Operational Excellence
Implements C-I-CARE principles to build member trust
Analyzes performance data to develop strategic initiatives and drive improvements
Oversees quality health outcomes, patient safety, and regulatory compliance
Manages relationships with health system partners, employers, and payors
Ensures compliance with local, state, and federal medical office regulations
Business Growth & Innovation
Partners with central teams (finance, operations, marketing, sales) on national projects
Leads new service implementation including Senior Health, Expanded Care, and Behavioral Health
Develops new business practices to improve customer service and reduce costs
Monitors financial statements and maintains budget targets
Oversees new office launches and growth initiatives
Performance Management
Prepares weekly, monthly, and quarterly business reviews
Establishes clear performance metrics and expectations
Drives continuous improvement through Lean methodologies
Promotes workplace safety and optimal employee experience
Ensures effective delegation and accountability of operational responsibilities
Basic Qualifications
- Experience leading across multiple locales
- Experience managing projects and working independently
- Experience communicating with a wide range of stakeholders, including your peers and leadership
- Experience with performance metrics, process improvement and Lean techniques
- Experience developing and implementing KPI goals and strategies based on broader organization goals
- 5+ years managing high-performing, consumer-facing operations or customer service teams
- Based in MSA
- Strong collaborator with internal and external partners, including health systems, employers, and payors
- Fosters collaborative, supportive team cultures
- Analytical thinker with proven change management and process improvement success
- Thrives in fast-paced healthcare environments
Preferred Qualifications
- Experience managing a budget or P&L
- Experience in visualization tools such as Tableau
- Bachelor's degree or above
- Healthcare management experience Operational leadership experience in MSA/primary MSA
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, CA, Virtual Location - California - 109,200.00 - 147,800.00 USD annually