Account Manager, Hospitality - Brand Consulting

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

Position Summary:

Our New York office is hiring an Account Manager to join our award-winning team. We are seeking an Events & Hospitality specialist with knowledge and experience developing and leading guest management programs within sports and entertainment.

The CAA Brand Consulting Account Manager will play a key role on the Hospitality team, focused on leading the client’s B2B hospitality service offering and supporting the day-to-day management and execution of premium hospitality programs. The successful candidate will demonstrate a strong understanding of the processes, requirements, and expectations involved in delivering exceptional hospitality experiences.

Reporting to the Account Director, this individual will interface directly with the client and work cross-functionally with internal teams, external vendors, clients, and property partners. They will be responsible for supporting programs from design and planning through execution, including supplier engagement and managing on-the-ground logistics.

The role requires an enthusiastic, organized, and outgoing leader who is comfortable working in a fast-paced environment, willing to travel to events, lead hospitality operations on behalf of the client, and go the extra mile to deliver a seamless guest experience.

Essential Functions:

- Partner closely with the Account Director to shape, innovate, and deliver global Formula 1 hospitality, ancillary events, and broader client experiences across track and off-track environments.
- Lead the planning and execution of a diverse range of events, from high-touch executive and C-suite experiences to scalable sports and entertainment events and consumer-facing experiential hospitality programs.
- Manage client hospitality and guest experience programs from initial planning through onsite execution, including guest logistics, registration, invitations, communications, onsite signage, event guides, and post-event recaps.
- Oversee the tracking and utilization of contractual hospitality assets and ticket allocations, ensuring all inventory is strategically managed and effectively leveraged.
- Serve as a trusted advisor to clients, building strong relationships with senior executives and key stakeholders to support client retention, deepen relationships, and create meaningful guest experiences.
- Collaborate closely with core client teams, local market teams, CAA stakeholders, and key rights holders to manage approvals, timelines, deliverables, and ongoing program needs.
- Lead vendor sourcing, vetting, contracting, negotiation, and management to ensure seamless event delivery and a consistently high-quality guest experience.
- Continually evaluate and improve the end-to-end client and guest experience, ensuring all attendee touchpoints throughout the event lifecycle are executed with the highest level of quality and consistency.
- Develop and deliver compelling written and verbal communications, presentations, project plans, event overviews, activation plans, and other supporting materials for internal and external audiences.
- Conduct research and develop strategic materials, including POVs, white papers, property and event research, and additional recommendations that identify new opportunities and enhance client programs.
- Travel domestically and internationally as needed to deliver in-market programs, including onsite management of senior executive guest logistics and event operations. Travel may include evenings and weekends.
- Support additional events, hospitality programs, and special projects as assigned, along with other administrative and related duties as needed.

Requirements:

- Bachelor’s Degree in Marketing, Communications, or similar discipline
- 4-6 years of proven experience in event planning and execution in a fast-paced environment
- Breadth of experience planning hospitality and B2B programs
- A passion for hospitality, sports & entertainment, celebrity & lifestyle culture
- Demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are reliable and trustworthy
- Able to prioritize multiple projects with ease, manage deadlines, coordinate key timelines and perform under pressure with strong attention to detail
- Not afraid to ''pitch in'', ''roll up your sleeves'' and get it done. You take initiative. No task is too big or too small
- A solid understanding of how to plan and orchestrate engaging events in a scalable way
- Ability to be flexible, adaptable, and confident with ambiguity while course correcting based on evolving decisions and circumstances
- Can lead client meetings, staff planning and keep all parties on task, on time and on budget
- Strong fiscal approach with excellent budget management and forecasting skills
- Strong on-site execution experience
- Willing to work non-traditional hours including weekend/holiday travel
- Proficiency in PowerPoint for experiential decks and run of show planning purposes

Preferred Skills:

- F1 Experience
- Cvent
- Ticket Manager

Location

This role will be hybrid, located in our New York office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.

Compensation

The annual base salary range for this position is as follows:

New York, NY - $84,000 - $115,000

This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Benefits

At CAA, we offer a competitive compensation and benefits* package for all regular full-time employees:

Benefits where the company pays 80%-100% of the cost include:

- Medical Insurance
- Basic Life and AD&D Insurance
- Telemedicine
- Employee assistance and mental health counseling in person, virtually or through text
- Paid Vacation / Holidays
- Paid Sick Time
- Paid Parental Leave and Other Paid Leaves of Absence
- NICU leave
- Bereavement resources
- Adoption Benefits
- Educational Assistance
- Mental Health Resources
- Employee Assistance Plan

Employees may also elect to participate in voluntary benefits

- Dental, Vision Insurance
- 401K Plan
- Flexible Spending Accounts (Health Care and Dependent Care)
- Health Savings Account
- Voluntary Life and AD&D Insurance

Employee Perks

- Commuter Benefits

*Benefits offered also include other statutory mandated benefits

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.