Caseworker Supervisor

Job Title: Caseworker Supervisor, Child Support Division

This position is a supervisory role and is responsible for the oversight and management of the workload of the intake, establishment, enforcement and call center units. The Caseworker Supervisor reports directly to the Child Support Services Division Director.

SKILLS & ABILITIES:

Must be a mentally and emotionally mature individual who demonstrates initiative and dedication to excellent customer service. Must have the ability to effectively assist case workers in the management of high-volume caseloads and work well with the public in a professional manner demonstrating respect, patience, and understanding. Strong interpersonal, customer service, team management, and communication skills are required. The ideal candidate exhibits the ability to work well with others, develop positive leadership and management skills, investigate issues in order to provide complete and accurate information to the case workers and public, and work with a medium level of supervision. Must be reliable and able to work on-site daily in a team environment that is dedicated to its mission and each other.

ESSENTIAL FUNCTIONS:

Assign all monthly and compensatory time listings to Caseworkers and monitors for completion

Assist CSS Director in identifying staff training needs and in resolving office operational challenges

Directly supervise Caseworker Leads and meet regularly with Caseworker Leads to discuss general and specific performance of caseworkers

Consult regularly with CSS Director on the performance and challenges of Intake, Establishment, Enforcement, and Call Center caseworkers

Provide direct guidance and instruction to Caseworker Leads and Caseworkers, when necessary

Coordinate the work schedule when compensatory time is offered and directly supervise Caseworkers during compensatory time

Maintain compliance with deadlines for all regional office or state listings and email inquiries ensuring timely responses and resolutions to inquiries

Complete performance reports as assigned by the CSS Director

Maintain modest caseload as needed, upholding office performance standards

Perform other duties as assigned by CSS Director

MINIMUM REQUIREMENTS:

Minimum of 10 years of child support enforcement experience

Proficient office and computer skills

Ability to lift 15 pounds and perform other duties as assigned

Regular attendance is mandatory