Product Manager

Product Manager – Lennar Account (Mobile App & Lennar.com)

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

As Product Manager for the Lennar Account, you will own the customer's logged-in experience with Lennar across two surfaces: the Lennar mobile app and the account experience on Lennar.com. With a shared back end and a shared experience, the Lennar Account is one product delivered on two surfaces, and you will make sure every feature that touches the customer is fully spec'd, designed, tested, and shipped with parity across both. This is a hands-on role where you will drive the full agile process, from discovery and design scope through stories, sprints, QA, and release, and own each feature to completion. You will work closely with Design, Engineering, QA, Data, and Operations, and partner with the Senior Product Managers for Road to Close and Homeowner Experience to bring a clean customer experience to life in the app and on the web.

Your Responsibilities on the Team

- Own the Lennar Account product across the mobile app (iOS and Android) and Lennar.com, including account creation, sign-in, profile, navigation, notifications, and the core features customers use throughout their journey.

- Ensure every feature is spec'd, designed, and tested for both app and web, maintaining parity and a consistent look, feel, and behavior across surfaces.

- Own features end to end, from problem definition and design scope through development, testing, release, and post-launch measurement, until they are complete and performing.

- Partner with Design to define user flows, wireframes, and UX/UI requirements, and work through the edge cases, error states, empty states, and data scenarios that make a feature production-ready.

- Partner with Engineering to write clear user stories and acceptance criteria, groom and prioritize the backlog, plan sprints, and triage and prioritize bugs.

- Coordinate QA and user acceptance testing across devices, operating systems, and browsers, and own release readiness, including app store submissions, phased rollouts, and feature flags.

- Lead customer research, including user interviews, usability testing, and surveys, to understand homebuyer and homeowner needs and validate designs before and after launch.

- Collect, synthesize, and act on customer feedback from app store reviews, in-app feedback, surveys, and customer care teams, turning insights into roadmap priorities.

- Define, instrument, and track the metrics that matter, including account adoption, active users, feature engagement, task completion, app store rating, and customer satisfaction.

- Own the back-end platform and security capabilities behind the Lennar Account and app, including identity and access management, federated SSO, session and token management, role-based permissions for authorized users, feature flag and remote configuration frameworks, and data protection controls such as encryption, PII handling, and privacy compliance, in partnership with Engineering and Information Security.

- Champion accessibility and performance so the Lennar Account is fast, reliable, and usable by every customer.

- Communicate status, risks, and trade-offs clearly to stakeholders and leadership, applying a lean, test-and-learn approach to inform product direction quickly.

Requirements

- 3-5 years of Product Management experience, with hands-on ownership of a consumer-facing mobile app and/or web product.

- Experience shipping features on iOS and Android, including app store release processes, and delivering a consistent experience across multiple surfaces.

- Strong working knowledge of agile delivery, including writing user stories and acceptance criteria, backlog grooming, sprint planning, and bug triage.

- Strong UX/UI instincts and a track record of partnering closely with designers, with comfort working in tools like Figma.

- Experience planning and running customer research, including interviews, usability testing, and surveys.

- Analytical mindset with experience using product analytics and experimentation (for example, A/B testing) to prioritize and evaluate product decisions.

- Detail-oriented approach to edge cases, testing, and quality, with a drive to own work through to completion.

- Familiarity with account and identity experiences (sign-in, SSO, permissions), accessibility standards (WCAG), and CRM platforms such as Salesforce is a plus.

- Experience in homebuilding, real estate, mortgage, or other complex consumer transactions is a plus.

- Excellent communication skills, with the ability to align cross-functional teams and explain trade-offs clearly.

- Bachelor's degree required.

- Humble, hungry to make an impact, and proactive in taking initiative.

What is Product at Lennar like?

- We believe in the lean startup philosophy. It is important that we test and learn quickly to inform our product strategy and direction.

- You will report directly to our Director of Product and will work closely with other product managers to develop a vision for your specific product area.

- We believe in hiring smart and talented product managers and as a result you will have a good deal of autonomy to articulate ideas and features you think will add value to our users and business.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.