About this role
Job Type
Full-time
Description
Hawaii | Maui | Honolulu | Mercedes-Benz | Luxury European brand | Service manager | Fixed ops | CSI | Absorption | Service drive manager | Luxury service management | Pipeline | General application | Hawaii relocation | Veterans encouraged to apply | $80,000 - $160,000+/yr
GENERAL APPLICATION: This is not a posting for a specific open position. We're building a pipeline of qualified Service Manager candidates for future openings at Mercedes-Benz of Maui and Mercedes-Benz of Honolulu. Submitting an application does not guarantee an interview or immediate consideration. Qualified candidates will be contacted as positions become available.
IS THIS YOU?
• You're a proven service leader -- Service Manager or strong Service Drive Manager -- who runs a productive, guest-first operation and holds your team to a consistent standard without managing around them
• You have luxury or import brand service experience and you're ready for a Hawaii Mercedes-Benz role when the right store opens -- or you're actively exploring a move to the islands and want Swickard to know who you are
WHO WE ARE
Swickard Auto Group is a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you’re in Thousand Oaks or Anchorage, the standard is the same. Do right by people, every time
WHAT YOU'LL DO
Roles at both Hawaii stores are full fixed ops leadership positions. Service Managers at Swickard typically:
• Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, and warranty compliance
• Develop and coach the service advisor team -- setting performance expectations and ensuring every advisor communicates with the clarity and follow-through a Mercedes-Benz ownership community expects
• Drive technician productivity and development -- partnering with shop leadership to manage workflow, improve efficiency, and support certification advancement
• Manage department financial performance -- monitoring revenue, expenses, and absorption targets
• Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Handle guest escalations with composure and a solution-first approach
WHAT WE'RE LOOKING FOR
• 2+ years of Service Manager or Service Drive Manager experience at a franchised dealership -- required. Strong drive managers with demonstrated fixed ops leadership and CSI performance will be considered
• Mercedes-Benz or luxury European brand service experience strongly preferred -- familiarity with MB's service processes, MBUSA programs, and the brand's high-expectation ownership profile is a meaningful advantage
• Demonstrated CSI and absorption performance -- you know what a well-run luxury service department looks like and you've built one
• A coaching-first leadership approach -- you develop your advisors and technicians rather than managing around them
• Prior DMS experience required -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record
WHAT WE OFFER
• $80,000 - $160,000+/yr -- range varies by store, volume, and experience
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts
WHY SWICKARD AUTO GROUP -- HAWAII
• Two Mercedes-Benz stores in two of Hawaii's most active luxury markets -- Maui's high-net-worth resort and residential community and Honolulu's diverse, brand-loyal urban ownership base each offer a genuinely distinct service leadership opportunity
• Hawaii's hospitality culture runs deeper than most markets -- guests here expect warmth and genuine care as the baseline, and a Service Manager who builds a department around that standard earns loyalty that is remarkably durable
• Swickard's organizational infrastructure -- centralized HR, legal, finance, marketing, and fixed ops best practices -- supports Hawaii store leadership without the isolation that independent dealership management in a remote market can create
• For candidates considering relocation: Hawaii is one of the most sought-after places in the world to live and work. Year-round outdoor access, a genuinely multicultural community, and an island pace of life that most people only experience on vacation
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service department, not just a poster on the wall
If you're a proven service leader ready to own fixed ops at a Hawaii Mercedes-Benz store -- or want Swickard to know who you are when the right role opens -- apply.
Salary Description
$80K - $160K+ OTE per year