About this role
What You'll Do
- Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.
- Handle a wide variety of immediate trading system issues with urgency.
- Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.
- Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.
- Collect data, identify patterns, and correlate problems to determine root causes.
- Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.
- Build new tools to identify potential problems before they occur.
What You'll Need
- Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.
- Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.
- Ability to accommodate on-call duties and cover alternate shifts when necessary.
- Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.
- The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.
- Strong verbal and written communication skills, adaptable for technical and non-technical audiences.
- Drive and desire to go above and beyond what is explicitly asked.
- Ability to work independently and collaboratively.
- Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.
- Bachelor's degree is required.
Additionally, certain positions at Belvedere Trading are eligible for discretionary bonuses. Our employees have access to a variety of benefits, which can be found on our website here.