About this role
Find your calling at Mercy!
Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.
Position Details:
Mercy Clinic Springfield - Gastroenterology
Full-Time: Monday - Friday
Days
Overview :
Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.
Job duties included :
- Answers the telephone in a friendly and compassionate manner.
- Accurately takes telephone messages and forwards them to the appropriate co-worker.
- Confirms the next day's appointments for the physicians and lab.
- Reschedules appointments for physicians as their schedules change.
- Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
- Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
- Promptly notifies the clinic co-workers regarding physician schedule changes.
- Demonstrates the ability to perform job functions with minimal supervision.
- Performs job functions in a manner which is consistent with protecting patient confidentiality.
- Demonstrates a working knowledge of Epic referrals by consistently working the referral report.
Qualifications :
- Education: High School Diploma or equivalent
- Licensure:
- Experience:
- Certifications:
- Other: Ability to read and communicate effectively in English. Basic computer knowledge.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.