Manager-Risk Management

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. With opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Global Risk & Compliance organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

GRC colleagues are passionate about supporting the Company's goals of growth and progress by fostering a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and customers through effective risk management and oversight activities.

The Opportunity:

GRC's Enterprise Risk Management & Risk Oversight organization is seeking a Manager to support the implementation, adoption, and ongoing governance of the Enterprise Change Risk Management Policy and associated governance programs. The role will provide dedicated capacity across Change Risk Management, New Products Governance, Project Governance, and related initiatives, while serving as a flexible, consulting-style resource for strategic priorities led by the VP, Change Risk Management & Strategic Initiatives.

This role combines risk management, governance, program execution, communications, stakeholder engagement, change enablement, and knowledge management. The successful candidate will be a strategic thinker who can translate complex governance requirements into practical solutions and help build sustainable infrastructure that supports consistent execution across the enterprise.

Experience:

- Minimum of 2 years of experience in risk management, compliance, legal, regulatory, governance, project management, program management, or a related discipline within a highly regulated organization.
- Experience supporting risk management frameworks, enterprise governance programs, policies, standards, or related control processes.
- Experience with project management and governance required; Project Management Professional (PMP) certification is a plus.
- Experience developing executive communications, presentations, training materials, governance documentation, or program reporting.
- Experience supporting organizational change, stakeholder engagement, training, communications, or program adoption initiatives is preferred.
- Experience with Change Risk Management, New Products Governance, Project Governance, Operational Risk Management, or Enterprise Risk Management is preferred.
- Bachelor's degree required; advanced degree is a plus.
- Relevant risk management, project management, compliance, or change management certification is a plus.

Skills:

- Exceptional written communication skills, with the ability to translate complex risk and governance concepts into clear, concise, and practical materials.
- Strong verbal communication and stakeholder engagement skills, including the ability to influence and collaborate across business units, risk functions, and levels of seniority.
- Strategic thinker who can move effectively between conceptual framework design and detailed implementation activities.
- Strong project and program management skills, with the ability to manage multiple and at times competing priorities under tight timeframes.
- Highly organized, with strong attention to detail, follow-through, accountability, and documentation discipline.
- Strong problem-solving and analytical skills, with the ability to synthesize complex information and develop actionable recommendations.
- Ability to adapt to changing priorities, emerging risks, regulatory expectations, and evolving program needs.
- Ability to build strong relationships and operate effectively in a consulting-style role across multiple governance programs and strategic initiatives.
- Proficiency in Microsoft PowerPoint, Word, Excel, Teams, Teams, and SharePoint; experience maintaining knowledge repositories or program infrastructure is preferred.
- Sound judgment and discretion when handling restricted, confidential, or sensitive company information.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.