Spa Front Desk

Job Description:

- Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked

- Makes appointments for al a carte services and packages...for immediate as well as future appointments

- Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.

- Continually strives to understand all the services, products and sales items in the spa and the hotel

- Prints daily schedule

- Prints package guests schedules for the day

- Print service providers schedules for the day

- Monitors the daily appointments so the proper number of staff are on duty

- Prepares daily reports as requested

- Prepares all receipts for services and retail sales

- Monitors all monies for services and retail sales

- Promotes and sells gift cards

- Works with accounting for proper billing procedures

- Answers the telephone and direct calls as appropriate

- Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.

- Maintains knowledge of all treatments and products and has the ability to explain treatments to guest

- Assists Supervisor in performing scheduled inventory of reception desk stations, futures office and retail area for proper ordering

- Stays up-dated and becomes well-versed/trained in the latest developments pertinent to your department, the spa and the hotel

- Ensures a pleasant visit for each guest

- Maintains effective guest relations

- Maintains cleanliness and neatness of the spa

- Performs special projects delegated by the Spa Director or designate

- Performs whatever is necessary to ensure and maintain a pleasant visit for each guest

- Conducts tours of the facility when needed

- Assists management and co-workers as requested/needed

- Assists in training new Reception/Retail team members as requested

- Assists with special projects/events as requested

- Attends all departmental, spa and property meetings and training sessions

Qualifications

- High school diploma or equivalent required

- Secretarial skills desired, e.g., typing, filing, etc.

- Must attend product knowledge training

- Computer software skills required

- First Aid and CPR training desired, but not necessary