About this role
Who We Are
At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.
We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.
Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!
What You Will Work On
Lead eCommerce fulfillment operations by driving accuracy, speed, and customer satisfaction. Manage picking, packing, and parcel processes to ensure orders flow smoothly through the distribution center. Improve workflows by analyzing data and implementing changes that strengthen cost efficiency and performance.
Support teams through coaching, training, and hands-on leadership that builds capability and confidence. Collaborate across functions to support new tools, system enhancements, and evolving eCommerce needs. Maintain high standards of safety, compliance, and operational consistency as the department grows.
Who You Will Work With
This role partners daily with operational leaders, team leads, and cross-functional DC teams to keep customer orders moving. Collaboration with the onsite eCommerce team, transportation partners, and Vendor Compliance ensures information flows accurately and issues are resolved quickly.
What You Bring
Bring your energy, your ideas, and your love for sports and the outdoors.
- Bachelor’s degree in relevant field of study or equivalent years of related work experience required
- 5+ years of related work experience
- Managerial experience in warehouse, distribution, store, or manufacturing environments
- Experience in eCommerce, direct-to-consumer, or fulfillment environments
- Working knowledge of Windows, MS Office, WMS, AS/400, Lotus Notes, and Sterling Commerce
- Knowledge of small parcel processes, parcel shipping systems, and reverse logistics
- Ability to identify inefficiencies, build action plans, and implement improvements
- Strong communication skills across listening, speaking, and writing
- A team-first attitude; while your core duties are your priority, you're happy to step in wherever you're needed
Work Style and Physical Requirements
- Ability to work flexible hours, including varied or extra shifts to support business and peak season demands
- Maintain a safe work environment by following company policies and reporting unsafe conditions
- Ability to work in fast-paced, production-driven environment with performance expectations
- Work in non-climate-controlled conditions, including moderate heat/cold, dust, moisture, noise, and changing air quality
- Ability to stand, walk, and remain in positions for extended periods
- Perform physical activities such as bending, kneeling, stooping, crouching, climbing, and working at heights
- Ability to work in mezzanines up to 50 ft high
- Frequently lift and carry up to 60 lbs; push/pull heavy items as needed
- Use manual dexterity and perform repetitive hand/keyboard tasks
- Demonstrate visual acuity (close, distance, color, peripheral, depth perception, and focus adjustment)
- Wear required personal protective equipment (PPE) as needed (e.g., safety shoes, glasses, vest, gloves, bump cap)
- Follow all company procedures, policies, and professional standards, including seasonal updates
- Successfully complete required background check and substance screening
- For applicable roles: safely handle firearms and complete required training
- For applicable roles: operate powered industrial trucks with required certification
Key Skills
Operations, Logistics, Leadership Development, Process Improvement, Warehouse Management, Communication
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.