Mountain Springs Supervisor

POSITION SUMMARY: Supervise daily operations of Mountain Springs venue and staff to ensure the highest standards of food service delivery and exceptional guest experiences.

ESSENTIAL DUTIES:

- Oversee all daily operations in the venue to ensure efficiency and guest satisfaction.

- Select, train, direct, schedule, resolve conflicts, and correct staff.

- Prepare and maintain accurate venue reports and records.

- Ensure venue compliance with all food, alcohol, safety protocols, department SOPs, and CCCH policies and procedures.

- Manage guest concerns to resolution.

- Ensure venue cleanliness and sanitation is maintained.

- Conduct monthly/annual inventory with accurate recordkeeping.

- Conduct rounds to all other food venues to ensure effective operations.

- Perform other tasks as assigned.

Qualifications

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

- Required Education: HS DIPLOMA     Preferred Education: N/A

- Work Experience:

Minimum 2 years’ experience as restaurant server/above, required.

- Minimum 3 years’ experience in a supervisory role, required.

- Additional education and/or related work experience may substitute for the minimum requirements of this position.

- Knowledge, Skills, and Abilities:

Microsoft programs and other point-of-sale software experience, required.

- Knowledge of restaurant industry service, ordering, inventory practices, required.

- Must have strong communication (verbal, written) skills with fluency in English.

- Verbal Spanish language skills a plus.

- Must be able to organize, multi-task, and establish priorities in a fast-paced environment.

- Professional Licenses & Certifications Requirements:

Must have or be able to obtain food handlers certification and alcohol service certification upon hire.

- Must be 18+ years old and be available for all shifts, including weekends and holidays.

- Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.

- Must adhere to all Cliff Castle Casino Hotel policies and procedures.

- Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.