About this role
Office Manager
Symphony Pointe | On-Site | Omaha, NE
Symphony Pointe is looking for an organized, detail-driven Office Manager to be the go-to person for recruitment, training, accounts payable, accounts receivable, and front desk operations at our community. If you thrive on keeping people and processes running smoothly — and you care about doing that work with professionalism, integrity, and compassion — we'd love to hear from you.
What You Bring
- A bachelor's degree in business, accounting, or finance is preferred, along with recruiting/training experience and prior office management or business office experience.
- Strong computer skills, including comfort with web-based systems and cloud storage (OneDrive, Dropbox, MS Office Suite) and experience running virtual meetings via Zoom, Teams, or similar platforms.
- Very strong organizational skills is a requirement to be successful in this role.
- A detail-oriented, accurate approach to work, with the ability to problem-solve, think critically, and juggle multiple priorities in a fast-paced, service-oriented environment.
- Strong communication skills across all levels of the organization, sound judgment in maintaining confidentiality, and a team-first mindset.
- Customer service expertise – treat all people as the customer – internal and external
- The physical ability to sit and work at a computer for extended periods, occasionally stand, walk, and assist others (including residents), and lift up to 35 lbs.
What You'll Be Doing
People Experience
- Own the hiring process from posting openings and screening resumes to scheduling interviews, extending offers, and coordinating onboarding for new hires.
- Manage background checks, I-9 compliance, new hire personnel files, and required paperwork and signatures.
- Coordinate benefits enrollment, training completion (including Relias modules), and quarterly compliance audits of employee files.
- Assist to approve hourly timecards and adjustments, support the annual performance appraisal process, and help with disciplinary actions and corrective documentation when needed.
- Keep employee records current in the HRIS, from promotions and pay changes to status and supervisor updates.
- Assist visitors, families and residents as needed or route them to the correct people to assist.
Accounts Payable & Receivable
- Receive, organize, validate, and route invoices for approval, and follow up with vendors as needed.
- Submit resident changes (move-ins, move-outs, level-of-care changes, room transfers) to corporate accounting promptly.
- Process rent collection and deposits, and keep resident billing and collection notes accurate and up to date.
Front Desk & Supervision
- Oversee front desk and receptionist coverage, including recruiting, hiring, training, and day-to-day performance management.
- Step in to cover the front desk when needed and serve as a welcoming first point of contact for residents, families, and visitors.
Reporting & Team Collaboration
- Prepare monthly reports for the Executive Director on trends like turnover, overtime, and cost changes.
- Partner closely with the community team and corporate accounting to keep communication and operations running smoothly.
- Bring Agemark's core values — EPIC ACTS — to work every day.
What We Offer
- A meaningful role at the center of a senior living community, where your work directly supports staff, residents & families.
- A collaborative team environment grounded in Agemark's core values and a genuine commitment to doing right by the people we serve.
- The opportunity to build broad, cross-functional experience across HR, accounting, and operations.
- Bonus potential based on personal performance and property performance to which you contribute
- Growth opportunities including tuition reimbursement and collaborations with universities for discounted or fully paid tuition (based on eligibility)
- Daily Pay to access your earned wages early
- Competitive pay and benefits package with many ancillary offerings to choose from.
- 401k with a match
- Pet insurance and many other perks available
Interested? Apply today to join the Symphony Pointe team as our next Office Manager.
EOE
IND2