About this role
This role is critical in driving workflow, alignment, and project execution across the Construction Services team. This individual will leverage strong product application knowledge to support and guide projects from intake through completion, ensuring clear communication and coordination between Sales, Design, Project Management, and external partners such as architects, general contractors, and other stakeholders.
This role is ideal for a self-starter who thrives in a fast-paced environment, is comfortable working in the gaps, and enjoys solving problems proactively. You will help refine processes, develop standards, and create efficiencies across the broader team, while also supporting strategic decision-making on project approach and execution. This position is designed for someone eager to grow professionally and take on increasing responsibility.
Key Responsibilities
Project Coordination and Workflow Management
-Serve as a central point of coordination to ensure work flows smoothly between Sales, Design, Project Managers, and external partners.
-Manage and track project intake, ensuring all necessary information is gathered and communicated clearly to internal teams.
-Identify roadblocks early and proactively resolve issues to keep projects moving forward.
-Support project decision-making by recommending approaches, strategies, and next steps based on design and product knowledge.
Sales and Strategy Support
-Collaborate closely with Sales to align project strategy, timelines, expectations, and customer needs.
-Assist in setting project direction and recommending solutions that support business goals and customer outcomes.
-Help communicate project priorities and ensure smooth handoffs from Sales to Design and Project Management.
Partner and Stakeholder Coordination
-Communicate effectively with architects, general contractors, and other external partners to ensure clarity, responsiveness, and alignment.
-Maintain professional relationships that support repeat business and strong collaboration.
-Ensure external requirements, schedules, and expectations are incorporated into internal workflow planning.
Process Improvement and Standards Development
-Partner with Marketing and internal leadership to develop and maintain standards, templates, and project documentation tools.
-Identify inefficiencies in current processes and propose improvements that increase speed, accuracy, and consistency.
-Support the development of best practices across project coordination, intake, design support, and partner communication.
-Help document processes and refine workflows for scalability as the team grows.
Qualifications
-5+ years of experience in construction services, project coordination, design coordination, architectural products, interiors, or related fields.
-Strong background in product application, and construction-related workflow.
-Experience working with architects, general contractors, and project stakeholders.
-Proven ability to coordinate multiple projects simultaneously while maintaining attention to detail and deadlines.
-Strong understanding of project lifecycle, from intake through execution and closeout.
Skills and Competencies
-Strong problem-solving mindset with the ability to work independently and make sound decisions.
-Excellent communication skills, both written and verbal, with confidence working across departments and with external partners.
-Ability to manage competing priorities in a fast-moving environment.
-Highly organized, process-oriented, and capable of improving systems.
-Comfortable operating in ambiguity and working effectively when a clear process does not yet exist.
-Natural relationship builder with strong teamwork instincts.
-Self-starter with a proactive, ownership-driven attitude.
Preferred Qualifications
-Experience in commercial construction, architectural interiors, building products, or specialty construction services.
-Experience developing workflow standards, templates, or documentation processes.
-Prior experience mentoring others or supporting leadership initiatives.