About this role
Order Center Associate
Full-Time Position
Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.
Are you passionate about customer service and creating positive customer experiences? Join Bachman’s as an Order Center Associate , where you’ll combine your order entry, sales, and problem-solving skills to help customers with their orders and service needs. You’ll alternate between processing customer orders and resolving service inquiries through phone and email, ensuring every interaction is handled with care, accuracy, and a commitment to excellent service.
Job Duties:
- Assisting customers with placing incoming orders
- Assisting other florists with orders coming into and out of our systems
- Answering calls from customers and stores pertaining to products, events, workshops, and deliveries
- Handling customer comments and complaints
Qualifications:
- Strong data entry and computer skills
- Excellent phone manners
- Ability to prioritize
- Strong follow through
- Detail oriented
- Solid verbal and written communication skills
- Strong selling skills
- Plant and flower material knowledge preferred
- Able to sit, be on the phone and on the computer for the majority of the day
Benefits:
- Medical Insurance
- Health Savings Account/PPO
- Dental Insurance
- Vision
- Life and AD&D
- Disability, Accident, Critical Illness Insurance
- 401(K)
- ID Watchdog
- Pet Insurance
- Wellness
- Employee Assistance Program (EAP)
- PTO
- Paid Holidays (6/year)
Schedule: Monday – Friday rotating shifts between 8:00am-5:00pm, Saturdays between 9:00am-4:00pm and Sundays seasonally. Increased coverage around holidays and seasonal business. All employees work on rotating weekends and holidays.
Compensation: $16.50/hour
Don’t settle, come grow with us!
Bachman’s is an Equal Opportunity Employer