Audiology Treatment Technician

Description

Primary Responsibilities

Clinic Operations & Administration

- Serve as backup to open and close the clinic each day.
- Ensure audiology equipment and computers are on and ready for patient use.
- Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
- Answer phones, schedule appointments, and support administrative processes as needed.
- Manage clinic supply inventory and prepare required reports (daily, weekly, monthly).
- Join daily huddles and participate in regular staff meetings.
- Ensure compliance with HIPAA and all clinic policies.

Patient Care Support

- Prepare exam rooms and assist with patient intake.
- Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
- Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
- Assist patients and PCC with exchanges, returns, and follow-up questions.
- Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
- Send PCP reports daily and, when required, hand-deliver physician reports.

Requirements

Earlens Device Management

- Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines.
- Receive devices, prepare them for fitting, and verify functionality.
- Perform verification and validation of Earlens devices prior to patient use.

Marketing & Outreach

- Support grassroots marketing efforts, including physician and community education programs.
- Assist with outbound calls to prospective patients and the preparation of marketing materials.

Professional Development & Compliance

- Maintain all required certifications.
- Participate in continuing education and conferences as assigned (some travel required).
- Enroll in an audiology technician program (tuition covered by VHC).

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Knowledge & Skills

- Self-starter who works independently and takes ownership of tasks.
- Strong verbal and written communication skills in a multicultural environment.
- Proactive communicator who shares important updates before they become urgent.
- Effective problem-solver, able to adapt to interruptions.
- Patient-centered, respectful, and professional in all interactions.
- Team-oriented with a positive, “can-do” attitude.
- Detail-oriented and organized, with strong planning skills.
- Commitment to ethical conduct with patients, coworkers, vendors, and partners.
- Interest in personal and professional growth.

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Education & Experience

- High school diploma or equivalent required; Medical Assistant certificate or similar preferred.
- 2+ years of experience in a busy medical clinic or business environment.
- Audiology clinic experience a plus, but not required.
- Competency with EMR software (such as Counsel Ear).

Salary Description
23.00-28.00