Facilities Management Lead

Job Title
Facilities Management Lead

Job Description Summary
Cushman & Wakefield is seeking an experienced Senior Facilities Manager to lead the strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. This is an exciting opportunity for a facilities management professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about safety, compliance, asset performance, and service excellence.

Reporting to the Account Director, you will play a key leadership role in delivering facilities and asset management services while supporting a team of Service Delivery Managers to achieve exceptional outcomes for our client.

Job Description

Full-Time, Fixed-Term Contract

Key Responsibilities

Facilities & Asset Management

- Lead the delivery of facilities management services across a diverse client portfolio.

- Develop and implement strategic asset management and lifecycle plans.

- Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements.

- Oversee preventative and reactive maintenance programs to minimise operational disruptions.

- Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings.

Client & Stakeholder Management

- Build and maintain strong relationships with client representatives and key stakeholders.

- Support the Account Director in achieving client objectives and enhancing service delivery.

- Act as the key escalation point for operational issues and critical incidents.

- Deliver exceptional customer experience through proactive communication and relationship management.

Leadership & Service Delivery

- Provide leadership, guidance, and support to a team of Service Delivery Managers.

- Drive accountability against contractual obligations, KPIs, and service level agreements.

- Foster a culture of collaboration, safety, and continuous improvement.

- Ensure seamless coordination between operational teams and shared service functions.

Financial & Commercial Management

- Manage operational budgets and expenditures within delegated authority levels.

- Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals.

- Identify opportunities for cost efficiencies while maintaining service quality.

Safety, Risk & Compliance

- Champion a strong safety culture across the portfolio.

- Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies.

- Lead incident investigations, risk assessments, and corrective actions.

- Monitor contractor compliance and performance to maintain safe operating environments.

About You

We're looking for a confident and commercially minded facilities management professional with experience leading complex portfolios and delivering outstanding client outcomes.

Essential Skills & Experience

- Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios.

- Proven experience managing large-scale maintenance and asset management programs.

- Strong client relationship and stakeholder management skills.

- Demonstrated experience leading and developing operational teams.

- Sound knowledge of contractor management, procurement processes, and service delivery.

- Strong financial acumen with experience managing budgets and operational expenditure.

- Excellent communication, negotiation, and problem-solving abilities.

- Strong understanding of WHS, compliance, and risk management requirements.

- Proficiency in Microsoft Office and facilities management systems.

Desired Attributes

- Self-motivated and adaptable with a proactive approach.

- Strong organisational and project management skills.

- Ability to manage competing priorities across multiple sites.

- Strategic thinker with a focus on continuous improvement and innovation.

- Customer-focused with a commitment to operational excellence.

Why Join Cushman & Wakefield?

At Cushman & Wakefield, you'll be part of a global leader in real estate services, working alongside industry experts who are passionate about delivering exceptional outcomes for clients.

We offer:

- Career development and growth opportunities

- A collaborative and supportive team culture

- Exposure to a high-profile and critical infrastructure portfolio

- The opportunity to make a
- tangible impact on asset performance and service delivery

- Flexible and inclusive workplace practices

If you're an experienced facilities management leader looking to take ownership of a significant portfolio and deliver best-in-class outcomes, we'd love to hear from you.

Apply now and help shape the future of facilities management with Cushman & Wakefield.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”