Commercial Senior Property Manager

POSITION RESPONSIBILITIES
The Senior Property Manager (SPM) leads a property management team overseeing a portfolio of outpatient medical properties within an assigned market. The role requires healthcare facilities experience and the ability to build strong relationships with healthcare systems, tenants, vendors, and internal partners. Key responsibilities include:
- Lead, coach, and support team members while reinforcing Healthpeak’s core values (W.E. C.A.R.E.) and a best-in-class customer service culture.
- Complete annual performance evaluations and assist with other HR-related responsibilities as assigned.
- Build and maintain strong relationships with healthcare partners, decision-makers, key tenants, vendors, and local business contacts.
- Manage tenant outreach programs, surveys, and annual action plans.
- Address tenant concerns promptly, professionally, and cost-effectively.
- Meet regularly with team members, key tenants, and vendors to review operations and resolve issues.
- Develop and manage property budgets, including annual operating budgets and five-year capital plans.
- Review cash flows, financial reports, expense variances, recoverable income, invoices, and receivables; follow up on delinquencies and recommend legal action when appropriate.
- Inspect properties, identify needed repairs or improvements, and ensure timely follow-up.
- Partner with Building and Chief Engineers to support building operations, maintenance, and customer service reporting.
- Tour vacant space, support leasing activity, and assist with acquisitions and dispositions as needed.
- Collect and coordinate market data, including market rents and operating expense estimates.
- Coordinate tenant move-in and move-out processes.
- Maintain operational compliance, including vendor contract reviews, insurance certificate compliance, tenant contact audits, and related requirements.
- Perform administrative duties and other responsibilities assigned by the Regional Property Manager.
- Follow Healthpeak’s corporate compliance policies and procedures and maintain confidentiality of company information.
- Maintain on-site attendance at a company office or portfolio property five (5) days per week as an essential function of the role.
- Travel up to 10% as needed.
POSITION REQUIREMENTS
- Exceptional customer service skills.
- Bachelor’s degree in Marketing, Business, Real Estate, Finance, Accounting, or a related field preferred.
- Minimum of 7–10 years of commercial real estate property management experience; healthcare property management experience strongly preferred.
- Minimum of 3–5 years of experience managing a diverse team of property management professionals.
- Professional designation from BOMA, IREM, or CCIM preferred.
- Experience analyzing operational and financial data.
- Strong initiative and sense of personal responsibility.
- Ability to build rapport and communicate effectively with the business community and professionals at all levels.
- Excellent written and verbal communication skills.