About this role
People Specification
An experienced and client-focused banking leader with strong relationship management, sales, and people leadership capabilities. The ideal candidate demonstrates the ability to drive business growth, deliver tailored financial solutions, manage risk and compliance effectively, and lead high-performing teams through coaching, collaboration, and continuous improvement. They are commercially astute, customer-centric, and committed to delivering exceptional service while fostering a positive, high-performance culture aligned to organisational values and strategic objectives.
Candidates who form part of designated categories in terms of the Affirmative Action Act 29 of 1998 are encouraged to apply.
## Job Purpose
To lead and develop a high-performing client banking team by driving business growth, delivering client-centric financial solutions, managing risk and compliance, and fostering a culture of service excellence, collaboration, and continuous improvement to achieve strategic business objectives.
## Leadership Pipeline
Manager of Others
Job Responsibilities
- Drive team performance to achieve targeted product, service, revenue, and client management objectives as measured through relevant systems and contribution metrics.
- Ensure achievement of quality, service, and turnaround standards through effective application of approved systems, processes, procedures, and protocols.
- Understand clients' business, personal, and household needs and support the delivery of tailored financial solutions and exceptional client service.
- Build, maintain, and oversee strong client relationships across low to high-value portfolios, ensuring relevant, client-centric engagement and positioning the bank as the preferred financial partner.
- Lead teams to identify sales and solution opportunities, deepen client relationships, and create client advocates.
- Support and monitor quality client engagements and ensure prompt resolution of escalated client complaints.
- Apply and enforce the bank's risk, credit, compliance, and governance requirements, including completion of mandatory compliance training and ensuring team adherence.
- Manage client expectations in line with risk and credit policies while ensuring compliance with all relevant standards and regulatory requirements.
- Continuously improve team efficiency, effectiveness, operational performance, and service delivery through business optimisation initiatives and process improvements.
- Ensure timely execution of tasks, responsibilities, and client activities assigned through relevant business systems.
- Monitor team performance through regular reviews of work outputs and deliverables, implementing corrective action where required.
- Coach, mentor, and develop employees by identifying performance gaps, providing ongoing feedback, and tracking improvement plans.
- Create and maintain a collaborative, high-performance environment that promotes teamwork, knowledge sharing, engagement, and informed decision-making.
- Build and sustain a capable workforce through effective recruitment, onboarding, retention, training, and succession planning practices.
Ensure team members understand, demonstrate, and uphold the organisation's vision, values, client-centric principles, and service culture.
- Stay abreast of industry developments and stakeholder expectations to enhance team capability and business performance.
- Drive transformation, diversity, and inclusion objectives through equitable people practices, supplier utilisation, talent management, and culture-building initiatives.
- Participate in and act on culture survey feedback, implementing action plans that strengthen employee engagement and organisational performance.
- Promote and support corporate social responsibility and community initiatives by encouraging active employee participation.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Bachelor's Degree in Business/ Finance/Commerce or Certified Associate of the Institute of Bankers, or NQF7 equivalent
Minimum Experience Level
- Minimum seven years' banking experience
- At least two years retail branch leadership experience
Technical / Professional Knowledge
- Business terms and definitions
- Communication Strategies
- Governance Risks and Controls
- Credit management principles and requriements
- Principles of Financial Management
- Banking procedures
- Business Acumen
- Relevant regulatory knowledge
- Business writing
- Microsoft Office
Behavioural Competencies
- Adaptability
- Aligning and Executing Sales Strategy
- Coaching the Sales Team
- Delegation and Empowerment
- Driving Innovation
- Guiding Sales Transformation
- Making Sales Operations Decisions
- Targeting Sales Opportunities
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For any assistance or more info please contact the Nedbank Recruiting Team
+264 61 295 2155 / +264 61 295 2036
Namibia