Assoc Analyst – Bank Fraud

Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.


The Opportunity
In office role with weekly hybrid schedule.

The Fraud Support Associate Analyst is responsible for handling inbound fraud-related calls from customers while assessing potential risks, following established procedures, and maintaining a high level of customer experience. This role supports customers with concerns related to suspicious account activity, fraud claims, and deposit-related issues while demonstrating emotional intelligence, professionalism, accuracy, and sound judgment. Analysts use approved procedures and countermeasures to identify, document, and escalate potential fraud concerns as appropriate, working closely with Operations partners to support fraud prevention efforts across Ally Bank. Research and investigative skills are preferred but not required; however, the ability to gather information, review details, and clearly document customer interactions is essential.


The Work Itself

- Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
- Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal.
- Some interaction may be necessary with other companies or local, state, and federal authorities.
- Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
- Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments.
- Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
- Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
- Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Qualifications We’re Looking For

- 1+ years of experience in fraud, banking, financial services, customer service, or a call center environment preferred.
- Experience handling inbound customer inquiries in a bank fraud or financial services call center preferred.
- Provide professional, empathetic support to customers reporting or inquiring about potential fraudulent activity.
- Respond to inbound fraud-related calls while maintaining a strong focus on customer experience, accuracy, and resolution.
- Gather customer information, review account details, and document all interactions clearly and accurately.
- Research skills preferred, including the ability to review account activity and identify fraud-related patterns or concerns.
- Follow established procedures, compliance requirements, and quality standards.
- Ability to multi-task while navigating multiple systems in a fast-paced call center environment.
- Strong written and verbal communication skills.
- Effective time management, organization, and attention to detail.
- Ability to remain calm and professional during urgent, escalated, or sensitive customer situations.
- Working knowledge of bank fraud processes or investigative techniques preferred.
- Strong Windows-based PC skills required.
- Demonstrates professionalism through timely review of emails, Teams messages, and leadership communications.



## Minimum Qualifications

- 0+ years of experience
- High school Diploma or GED equivalent


How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf



Who We Are :
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [email protected] with details of your accommodation request.



Base Pay Range
$47,840.00 - $75,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.


Incentive Compensation:

This position is eligible to participate in our annual incentive plan.