About this role
Job Summary
Are you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Field Tech V position here at Spectrum.
Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.
Responsibilities
BE PART OF THE CONNECTION
As a Spectrum Field Tech V , you’re the face of Spectrum’s products and services. Under limited supervision, your daily interactions will be customer facing as you perform basic to complex installation, troubleshooting, & repair of video, internet, phone services from tap to Customer Premise Equipment (CEP) or other locations for residential fiber and small to medium commercial customers. You will also test and repair network hardware for commercial customer services, as well as internal services within Charter Facilities and conduct surveys as needed. All while delivering exceptional customer service.
WHAT OUR FIELD TECHS ENJOY MOST
- Working in the field
- Learning and performing advanced technical and engineering skills on the job
- Building relationships both internally and externally
- Problem-solving and overcoming daily obstacles
- Team camaraderie
You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations. You will work independently with minimal supervision.
Qualifications
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High School diploma or GED, Industry and vendor specific certifications and training (NCTI, SCTE)
- Experience: Experience as a Field Technician IV or equivalent work experience (0.5+ years), IP networking experience (1+ year), completion of appropriate Charter University Training according to the Field Technician Career Path Training Matrix, or equivalent work experience, WAN/LAN and router installation and repair experience, cexperience with complex structure cabling, including Cat 5/6 cabling, experience in configuring & installing routers, Internet gateway services, Layer 2/3 Ethernet switches & wireless access points in commercial environments
- Technical skills: Problem solver with a technical aptitude, computer and software application use
- Knowledge:
Advanced understanding of TCP/IP stack & associated abstraction layers
- Advanced knowledge of network designs, network architectures & network topologies
- Basic knowledge in using software tools to support the current operations, knowledge in basic network devices and network appliancecs
- Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable
- Abilities:
Ability to read, write, speak and understand English
- Ability to communicate effectively with employees, customers, and suppliers, in person, on the phone, & by written communications in a clear, straight-forward, & professional manner
- Ability to use handheld communication devices & applications
- Ability to use personal computer & software applications
- Valid Driver’s license with satisfactory driving record within company standards required