Student Support Trainer

GREYSTONE STUDENT SUPPORT TRAINER

Location: Sydney

Reporting to: Senior National Assistant Director of Training

Hours: Full-time, 38 hours per week (typically 1pm-9pm Monday-Friday; hours may vary with delivery and demand)

Salary: Teachers and tutors/instructors (Award)

PURPOSE OF THE POSITION:

The purpose of the  Greystone Student Support Trainer role is to provide dedicated on-campus student support in the form of supervised and guided self-access. In addition, the role will support academic management with a range of administrative tasks such as marking, student completions, assessment moderation, student progress meetings, faculty support and other tasks that support Greystone's national delivery alignment and student experience initiatives. It is envisaged that these roles at each campus will form part of the core Greystone faculty team, providing leadership and demonstration of our core values and missions within our wider community.

Key Responsibilities and Duties

- Running Student Self Access on site

- Supporting students at risk through the management of our Academic Intervention Strategy
nationally though:
- Running Academic Progress meetings for students
- Conducting follow up for Non-Responders on Academic Progress
- Following up key student concerns
- Reviewing student support plans and documentation
- Administration of VSAR registers with National Quality Assurance
- Ad-hoc student support as required
- Managing student support sessions during term break (Bootcamp)

- Marking overflow assessments from a range of qualifications

- Conducting Quality Assurance checks on attendance, assessments, and more

- Completing nationally aligned Assessment Essentials content for a range of qualifications

- Driving completion rate growth in our students through:
- Contacting students who have incomplete assessment tasks
- Booking students in for academic support
- Supporting students through to qualification completion

- Providing exceptional student support

- Daily communication and collaboration with the academic management team

- Assisting casual trainers with pre-sessional support and guidance to achieve national delivery
alignment

- Running on campus orientations and other Greystone related campus activities/initiatives

- Providing support for Student Advisors, VET Administration teams and Sales and Marketing
teams in assisting student queries on campus

- Participation in assessment moderation processes

General Responsibilities and Duties

- Collecting and relaying feedback on assessments and materials

- Supporting professional development of training staff and assisting with events, student experiences, Academic Excellence Awards and Graduation Ceremonies

- General departmental support and administration, including collecting media of VET programs and ad-hoc fill-in for absent trainers

- Contributing to Work Health and Safety as requested and, on occasion, to National VET program development and continuous improvement initiatives

- Working collaboratively with National VET Administration and other departments as appropriate

Qualifications:

- Certificate IV or Diploma in Training and Assessment

- Post graduate qualification in Business, Education or Management

- Current Working with Children authority

Key Leadership Accountabilities

- Deliver exceptional support for students, trainers and academic management teams, including coverage of face-to-face support classes and student self-access

- Demonstrate strong organisational, project management and administrative skills, with the ability to prioritise tasks and meet deadlines

- Act as a role model for continuous quality improvement, collaboration, respect, accountability and ILSC Education Group’s core values

- Navigate complex interpersonal scenarios with care, emotional intelligence and respect while demonstrating integrity and compliance with key legislation

- Foster a supportive, collaborative work environment, mentor trainers, and maintain a discrimination-free workplace that reflects Equal Opportunity principles

Professional and Personal Qualities

- Demonstrated knowledge of the regulatory framework including ASQA, the SRTOs, ESOS Act & National Code

- Problem-solving skills, a curious mind and a ‘can do’ attitude, with awareness of the needs of the international student community

- Strong networking, relationship-building, active listening, negotiation and presentation skills

- High emotional intelligence, ability to manage conflict and difficult situations, and capacity to maintain composure while balancing competing priorities

- Ability to critically analyse issues and develop strategies that support ILSC Education Group’s goals and values

- Knowledge of training and facilitation for vocational programs (face-to-face and e-learning) and proficiency with Microsoft 365, Moodle, Odyssey, SharePoint and related platforms

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

Our Core Values

PASSION:   To enrich & transform people’s lives

INNOVATION:   To evolve through creativity & diversity.

RESPECT:   To treat everyone with compassion & dignity.

COLLABORATION:   To build community & achieve more together.

INTEGRITY:  To act responsibly & ethically in everything we do.

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability, you may contact HR at   [email protected]