Payment Lifecycle Specialist IV - EMEA Cash Operations

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As the Payment Lifecycle Specialist IV in the Payments Processing function, you will support the day-to-day operations, ensuring transactions are processed accurately and within established timelines.

Job Responsibilities

- Perform day-to-day payment processing activities, ensuring transactions are completed accurately and within agreed service levels.
- Process and verify transactions in accordance with documented policies, procedures, and established controls.
- Monitor transaction exceptions and take appropriate action to support timely resolution.
- Identify issues and escalate them promptly in accordance with established escalation procedures.
- Respond to operational queries in a timely and professional manner, seeking guidance from senior team members when required.
- Maintain a high level of accuracy, attention to detail, and adherence to operational controls.
- Work collaboratively with team members and other Operations teams across locations to support business requirements and service delivery.
- Identify and suggest opportunities to improve process efficiency and reduce operational risk. Support the preparation and maintenance of operational reports and MIS, as required.
- Follow documented Standard Operating Procedures (SOPs) and ensure that process or procedural changes are understood and applied correctly.
- Participate in required training and knowledge-sharing sessions to build process and product knowledge.
- Demonstrate a strong client and service focus while meeting established quality and productivity standards.

Required qualifications, skills and capabilities

- Graduate with 1+ years of experience in Financial Operations, Banking Operations, Payments, or a similar processing environment.
- Good interpersonal skills with the ability to communicate effectively with internal teams and stakeholders.
- Good written and verbal communication skills in English.
- Has a proactive approach to problem-solving, with the ability to take ownership of assigned tasks, follow through on issues, and escalate appropriately when required.
- Good analytical skills with the ability to identify issues, assess available information, and support effective resolution.
- Strong client focus and commitment to delivering accurate, timely, and high-quality service.
- Good computer skills, with working knowledge of Microsoft Excel, PowerPoint, and Word.
- Ability to work effectively both independently and as part of a team in a fast-paced operational environment.
- Willingness to learn new processes, systems, and payment products and adapt to changing business requirements.

Preferred qualifications, skills and capabilities

- Exposure to international payment processing or back-office banking operations would be an advantage.
- Basic working knowledge of SWIFT, payment processing, and international payment conventions and practices is preferred.
- Awareness of operational risk, controls, and compliance requirements within a banking or financial services environment would be an advantage.

Shift: EMEA, shifting schedule

Internal Application Eligibility Requirements

TENURE :

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard . You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or LOB specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.