Trading Operations Officer

About Us
IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity. IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals. Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.

Role Overview
We are looking for a systems-driven Trading Operations Officer with deep expertise in oneZero, trading platforms, and connectivity infrastructure to join our high-performance trading team. This role is ideal for a technically skilled candidate who thrives on configuring trading systems, deploying products end-to-end, and ensuring seamless integration across internal and external platforms.
The role requires candidates who are passion with sales, have strong relationship management, commercial awareness, communication skills and the ability to work collaboratively with internal teams to deliver value to our business partners.

Key Responsibilities

- Systems & Platform Configuration

- Take full ownership of oneZero Hub and associated bridge configurations (e.g. Order outing, liquidity pools, volume bands, system design).

- Configure and maintain MT4/MT5, cTrader, and other trading platforms to support new product launches and instrument updates.

- Set up and test symbol specifications including trading hours, tick size, commission structures, and swap rates.

- Connectivity & Integration

- Maintain robust real-time connectivity with liquidity providers, prime brokers, and internal systems across FIX, Bridge, and API layers.

- Troubleshoot and resolve latency, disconnection, or routing issues with minimal downtime.

- Work closely with internal development and external vendors on system upgrades, failover testing, and infrastructure resilience.

- Product Deployment & Testing

- Lead the deployment of new instruments and trading products across multiple platforms.

- Execute UAT, regression testing, and environment validation for platform or bridge updates.

- Own the release management lifecycle and documentation of platform changes.
Monitoring & Control

- Proactively monitor trade flow and execution paths to identify anomalies or disruptions.

- Build alerting and audit tools to ensure execution quality and system stability.

- Perform post-event investigations to identify systemic issues and recommend permanent fixes.

- Data Analysis & Tooling

- Build and enhance internal dashboards and reports to track execution metrics, LP performance, and trade routing decisions.

- Leverage Excel, SQL, or Python for real-time monitoring, historical analysis, and operational insights.

- Cross-functional Collaboration

- Interface closely with the technology, risk, and compliance teams to align trading systems with business and regulatory requirements.

- Provide technical guidance and support to internal users and external partners during product rollouts or incident resolution.

Required Skills & Experience

- Industry Experience: Minimum two (2) to four (4) years in a trading operations, systems integration, or platform engineering role within a Forex/CFD brokerage.

- Expert-level familiarity with oneZero, MT4/MT5, cTrader, and FIX protocol.

- Strong understanding of market microstructure, order routing, and liquidity management.

- Proven experience configuring, testing, and maintaining trading platforms and bridge systems.

- Proficient with Excel, and ideally familiar with SQL, Python, or scripting for automation and data analysis.

- Experience with Jira, Confluence, or similar tools for release and task management.

- Strong communication skills and the ability to operate independently under time-sensitive conditions.