Customer Quality Engineer

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

- 在SCT，我们相信客户质量工程师不是 “问题处理员”，而是客户声音进入工厂的桥梁。
- 你将站在客户、服务网络、工程、制造和供应链之间，帮助团队真正理解产品在市场端的表现，把客户现场的每一个问题转化为产品改进和客户体验提升的机会。
- SCT的客户不仅来自中国市场，也涉及澳大利亚、东南亚、印度、中东、拉美等区域。

Key Responsibilities:

As a Customer Quality Engineer, you’ll be responsible for:

- 负责连接客户、服务团队和质量组织，确保客户反馈的问题被及时、准确地传递到内部团队，并推动问题解决。
- 牵头或参与跨部门问题分析，推动重大问题有序解决。
- 支持重点客户和重点服务站的质量沟通，参与客户现场问题调查和失效件分析。
- 定期分析 Warranty 和三包数据，通过开展质量改善项目善降低COPQ&CE。

Requirements

As a minimum you must have:

- 本科及以上学历，机械、制冷、暖通、车辆工程、电气、自动化、质量管理等相关工科背景专业。
- 5 年以上制造业质量相关经验；3 年以上客户质量、售后质量、市场质量或产品质量改善经验；
- 熟练掌握质量管理相关工具和方法：8D、VoC、IATF16949/ISO9001、APQP、FMEA、SPC、MSA、PPAP；
- 英文可用于邮件沟通、口语交流和质量报告编写。

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.