Mobility Specialist

Job Description

Job Overview:

The Global Mobility Manager is responsible for managing and overseeing the organisation’s global mobility and expatriate management activities, ensuring employees are deployed across countries efficiently, compliantly and in accordance with immigration, employment, tax and regulatory requirements.

The role serves as a key point of contact for employees, HR Business Partners, business leaders, government authorities, external immigration providers and other stakeholders on all mobility-related matters.

Key Responsibilities:

- Lead and oversee the end-to-end Global Mobility and Immigration function, covering expatriate management, international assignments, Employment Passes, Dependant Passes, Professional Visit Passes, work permits, visas, transfers, renewals and cancellations.
- Manage the full employee mobility lifecycle, including pre-assignment planning, immigration processing, onboarding, relocation, assignment management, extensions, repatriation and offboarding.
- Ensure immigration, employment, tax and regulatory compliance, including monitoring changes in government policies and assessing their impact on the organisation and international workforce.
- Manage and monitor immigration validity, renewal pipelines, case volumes and critical deadlines to ensure timely processing and minimise business disruption or compliance risks.
- Provide advisory and consultation to HR, Talent Acquisition, business leaders and hiring managers on immigration feasibility, mobility requirements, timelines, costs and regulatory considerations.
- Build and maintain strong relationships with government authorities, immigration agencies, external service providers and professional advisors, including managing complex cases, escalations and regulatory matters.
- Lead the development and implementation of Global Mobility policies, procedures, SOPs, guidelines and controls to ensure consistent and efficient mobility practices across the organisation.
- Identify and implement process improvements, automation and digital solutions to improve operational efficiency, case management, data accuracy and employee experience.
- Oversee mobility documentation, records, trackers, reporting and dashboards, providing management with accurate data, insights, upcoming risks and mobility trends.
- Manage and oversee external immigration and relocation service providers, including service delivery, SLA performance, cost management and issue resolution.
- Manage complex and high-risk mobility cases, providing appropriate solutions, escalation strategies and recommendations to senior management.
- Drive a strong employee experience, ensuring international employees and their dependants receive clear guidance, timely support and effective communication throughout the mobility lifecycle.
- Prepare and present management reports, mobility metrics, workforce insights and regulatory updates to support business decision-making and workforce planning.

Qualifications:

- Bachelor’s Degree in Human Resources, Business Administration, International Business, Law or a related discipline.
- Minimum 8-10 years of relevant experience in Global Mobility, Immigration, Expatriate Management, HR Operations or a related field.
- Experience managing end-to-end immigration and expatriate processes.
- Experience dealing with government authorities and external service providers.
- Regional or international mobility experience is an advantage.
- Experience managing and developing a team is preferred.

Preferred Skills:

- Strong knowledge of immigration and global mobility practices.
- Good understanding of employment, tax and regulatory considerations affecting expatriates.
- Strong stakeholder and relationship management skills.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Good project and case management skills.
- Strong attention to detail and compliance mindset.
- Ability to manage multiple priorities and high-volume cases.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Ability to handle confidential employee and business information appropriately.