About this role
Responsibilities:
Centralized Logistics, Fulfillment & Partner Coordination
- Own and execute recurring administrative event workflows, including creating Test Requisition Forms (TRFs), scheduling couriers, dispatching PHI directly to clinics, and creating custom OnceHub/scheduler links.
- Serve as the dedicated operational liaison between the Events Team and internal/external Logistics partners (e.g., BioTouch), bridging knowledge gaps and aligning inventory dispatch with event demand.
- Centralize marketing collateral (MarCom) and kit ordering to maintain accurate inventory levels, prevent stockouts during peak promotional surges, and handle back-end tracking.
- Manage Salesforce account creation for specialized shipping needs (e.g., dedicated partner account builds) and maintain the Mobile Events Salesforce inbox to resolve field inquiries quickly.
SLA Compliance, Reporting & Operational Stability
- Maintain 100% SLA adherence for shipping deadlines, ensuring kit deliveries and event materials are dispatched consistently and on time across all regions.
- Post daily event/scheduler status reports in dedicated Slack channels to maintain transparent cross-functional visibility.
- Provide a stable, continuous operational anchor for core systems and administrative tasks when Event Leads are traveling or managing remote event weeks.
- Support short-notice operational needs, troubleshooting emergency shipping bottlenecks and logistical friction in real time.
Strategic Onsite Event Support & Targeted Travel (25%)
- Deploy to large-scale, high-volume, or high-risk events to provide dedicated on-the-ground operational, registration, and logistical support.
- Support events that experience rapid sign-up growth beyond initial forecasts, stepping in as additional onsite execution lead to maintain quality and participant experience.
- Evaluate local clinic kit flow, courier handoffs, and phlebotomy setup during onsite visits to identify workflow optimizations and feed continuous improvement back to the central operational team.
Required Qualifications:
- Requires minimum of Bachelor’s degree or equivalent experience.
- Travel up to 25% to support onsite events.
- Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders.
- Positive “can do” attitude with a strong desire to roll up sleeves.
- Meticulously organized, consistent with follow through, oriented toward operations.
- Excellent face-to-face, verbal, and written customer service and communication skills.
Preferred Qualifications:
- Minimum 5 years of work experience.
- Preference for East or Central time zone candidates.
- Experience working with Logistics, and provider or channel-based business models.
- Feels energized by, and creates order in, chaotic environments.
- Working knowledge of program/project management software preferred.