Transaction Banking Executive Director

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Transaction banking is at the core of ANZ’s 2030 strategy and will play a critical role in ANZ's future success. A compelling merchant payments proposition is key to our ambition of becoming the transactional bank of choice for our customers in all segments and extending our leading position in payments.

ANZ has purchased 100% of the shares of it’s prior joint venture, ANZ Worldline and in parallel, is working towards a compelling future state so we can offer our customers a more connected banking experience and better support their evolving needs.

As the Head of Merchant Pricing and Commercial Risk, you will be accountable for leading the business through merchant pricing, risk settings for the merchant business and managing the relationships with schemes to ensure the right risk and reward trade-offs are set.

Role Location: Sydney Or Melbourne

Role Type: Permanent, Full-time

What will your day look like?

As the Head of Merchant Pricing and Commercial Risk, you are accountable for:

- Managing the merchant pricing strategy and governance framework, ensuring pricing decisions balance customer value, competitive positioning, profitability, and risk-adjusted returns.

- Overseeing pricing models, commercial decisioning, profitability analysis, and margin management, while maintaining strong pricing disciplines, controls, and approval governance.

- Managing merchant pricing remediation and commercial risk by identifying issues, implementing sustainable controls, and ensuring effective governance and customer impact management.

- Defining and overseeing merchant risk settings across the customer lifecycle, including pre-payment exposure, underwriting, transaction monitoring, fraud, chargebacks, settlement risk, and portfolio risk trends.

- Maintaining scheme compliance and manage relationships with payment schemes and key stakeholders, ensuring regulatory obligations, commercial outcomes, and risk requirements are effectively managed.

- Managing a high-performing team and partner with Product, Risk, Finance, Legal, Compliance, Operations, and Distribution teams to optimise pricing performance, manage risk exposure, drive continuous improvement, and support strategic business outcomes.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

- Deep experience in merchant acquiring, payments, transaction banking or financial services, with a strong understanding of payment acceptance, settlement, scheme economics and merchant portfolio dynamics.

- Proven pricing strategy and commercial management experience, including pricing governance, customer profitability analysis, margin management, deal approval processes and executive-level commercial decision support.

- Strong financial and analytical capability, including revenue, cost and scenario modelling, interpretation of portfolio performance, and translation of complex analysis into clear commercial recommendations.

- Demonstrated risk management experience across merchant onboarding, underwriting, exposure monitoring, reserves, chargebacks, fraud, settlement risk and high-risk merchant segments.

- Experience establishing or operating governance frameworks, controls, escalation pathways and remediation approaches for pricing, customer impact, operational or risk issues.

- Strong stakeholder leadership skills, with the ability to influence senior leaders and work effectively across Product, Risk, Finance, Legal, Compliance, Operations, Technology and Distribution teams.

- Clear understanding of regulatory, conduct and customer fairness expectations relevant to pricing, merchant services, payments and remediation activity.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d be keen to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 125965.

Job Posting End Date

20/10/2026, 11.59pm, (Melbourne Australia)