Manager, GS IC SBF Office - Advisory & Insight MY

Key Responsibilities Research & Analytics

- Lead end-to-end research initiatives including market studies, competitor benchmarks, customer experience research, and industry benchmarking.

- Design and execute quantitative and qualitative research methodologies, including surveys, interviews, focus groups, and desk research.

- Analyze survey findings and research outputs to identify trends, opportunities, and business implications.

- Translate complex and ambiguous business questions into structured research approaches and analytical frameworks.

- Synthesize large volumes of data into clear, concise, and decision-ready insights.

- Apply a consultative and structured problem-solving approach to support business and strategic initiatives.

- Connect research findings to business objectives and formulate practical recommendations.

- Craft business cases that links findings to business objectives and financial outcomes so leaders can make decisions to invest, priorities or stop.

- Challenge assumptions through forward-looking perspectives and evidence-based analysis.

- Support Strategy, Innovation, and Discovery teams with actionable insights and strategic recommendations.

Stakeholder Engagement

- Partner with stakeholders to understand business challenges and research requirements.

- Present insights, recommendations, and research findings in a compelling and influential manner.

- Facilitate discussions and workshops to gather insights, align stakeholders, and drive outcomes.

Knowledge Management & Innovation

- Curate and maintain research repositories, knowledge assets, and insight libraries.

- Monitor emerging market trends, consumer behaviors, and industry developments.

- Leverage AI-enabled tools such as Microsoft Copilot, Claude, or similar technologies to enhance research productivity and analysis.

- Support and mentor junior team members on research methodologies and project delivery.

- Coordinate research activities, timelines, vendors, and stakeholder engagements.

- Ensure proper documentation and governance of research outputs.

- Qualifications

- Bachelor's Degree in Business, Economics, Marketing, Statistics, Psychology, Social Sciences, or related disciplines.

- Postgraduate qualification is an added advantage.

Relevant Work Experience

- Minimum 4-5 years of experience in consulting, strategy advisory, research, market intelligence, analytics, or insights-related roles.

- Experience in management consulting, strategy consulting, or market research firms is highly preferred.

- Banking experience is advantageous but not mandatory.

- Proven experience in quantitative research design, survey development, analysis, and interpretation.

Competencies & Skills

- Strong analytical and critical thinking skills.

- Structured problem-solving and consultative mindset.

- Quantitative and qualitative research expertise.

- Ability to convert insights into business recommendations.

- Excellent stakeholder management and communication skills.

- Workshop facilitation and presentation skills.

- Familiarity with Agile ways of working.

- Proficiency in AI productivity and research tools (e.g., Microsoft Copilot, Claude).

- Strong report writing and storytelling capabilities.

- Attention to detail and execution discipline.