About this role

Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.</li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.</li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will position and deliver solutions that drive Security product usage as you develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP. </li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability and reliability upon deployment.</li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will align your individual skilling to team/area demands & Customer Success goals as you accelerate customer outcomes and share your expertise, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes. </li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will run Architectural Design Sessions to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.</li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">You will collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.</li></ul> Qualifications Required Qualifications<ul><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</li><li style="list-style-type: none;"><ul style="list-style-type: circle; margin-top: 0.0in; margin-bottom: 0.0in;"><li style="margin: 0.0in 0.0in 0.0in 0.0px; line-height: normal; font-size: 11.0pt; font-family: Aptos, sans-serif;">OR equivalent experience</li></ul></li></ul> Preferred Qualifications<ul><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">4+ years experience working in a customer-facing role (e.g., internal and/or external)</li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">4+ years experience working on technical projects</li><li style="line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Technical Certification in Cloud (e.g. security certifications)</li><li style="list-style-type: none;"><ul style="list-style-type: circle; margin-top: 0.0in; margin-bottom: 0.0in;"><li style="margin: 0.0in 0.0in 0.0in 0.0px; line-height: normal; font-size: 11.0pt; font-family: Aptos, sans-serif;">Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security; Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC.</li></ul></li></ul> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>