Executive

Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

Management of OP billing and receptions to provide effective and excellent Customer/Patient experience.

Job Responsibilities:

- Entire management of OP billing and receptions.

- Management of service excellence and soft skill training aspect of all team members.

- Management of PEARLS and complaint management.

- Day to day management of Patient relationship in both OP and IP.

- Responsible for increasing footfall in OPD areas.

- Management of various Gateway funnel under OPD and billing.

- Promulgate all the monthly status of operational and non clinical items.

- Ensure department adherence to company policies, procedures and standards to ensure that patient expectations are exceeded.

- Prepare reports; handle special projects and assignments as required.

- Take initiative to improve activities as required at the hospital and/or across the organization.

- Uses excellent and effective customer service skills to provide patients with necessary information and/ or to direct them to other appropriate resources or otherwise meet the service needs of the patient.

- Proven effective supervisory skills including cultivating a positive, high performance team.

Candidate Requirements:

- Able to work under pressure and stressful situations while handling multiple tasks.

- Success and experience working alongside a multi-disciplinary team.

- Excellent documentation skills.

- Able to motivate, mentor and performance manage including corrective action to ensure continually high standards.

- Professional oral and written communication skills; must be able to interact and communicate effectively with individuals at all levels of the organization, as well as communicate with tact, diplomacy, and a high level of cultural sensitivity

- Strong attention to detail.

- Ability to identify and resolve problems in a timely manner.

- Good planning and organizational skills.

- Professional appearance and manner.