About this role
Job Summary:
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
Key Responsibilities:
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
- Coordinate with dealership/sales team to generate Panel leads.
2. Ensure visit to sites and convince customer with technical solution.
3. Visit proactively to customers to generate Panel related leads.
4. Customer acceptance on Technical solution along with SLD and solution proposed. No of technical solution report to customer 100% within 72 hours
5.Monthly meetings across all the zones to track the progress monitoring and support.
6.Tracking and closure of all the leads/ projects under progress, following up with Zonal & external teams
7. Selection & develop suitable vendor around all Divisional office & Area office