About this role
Job Title
Account Management Associate
## In this role, you'll
- Apply your technical expertise to help the team deliver high-quality results and continuously improve performance.
- Share knowledge and provide mentorship to support others’ skill development.
- Analyze and resolve complex issues that have a broad impact, proposing improvements and risk mitigation plans.
- Operate independently while staying aligned with team and company goals.
- Lead or contribute to projects that involve collaboration across different teams.
Customer Excellence
- Build and nurture effective relationships with decision-makers within both Amadeus and customer organizations.
- Promote open communication to enhance collaboration and mutual success.
- Act as the primary contact for resolving complex customer issues and driving satisfaction.
- Ensure service delivery aligns with contractual obligations and customer expectations.
- Work collaboratively with internal teams to maintain consistent quality and jointly address priorities.
Business Development & Strategic Suppor t
- Identify opportunities that create long-term value for Amadeus and its customers.
- Partner with internal teams to shape proposals and business responses that align with customer needs.
- Support sales and legal teams with information and insights to strengthen partnership outcomes.
- Represent Amadeus while fostering strong, trust-based relationships with customers.
What we can offer yo u
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
珞 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.