Junior Executive - IT

Build Your Career in IT with One of Sri Lanka's Most Respected Corporate Groups

John Keells PLC, established in 1870 as a Tea and Rubber Broker, is a subsidiary of the John Keells Group, one of Sri Lanka's largest listed conglomerates. We are seeking a motivated and enthusiastic individual to join our IT team and gain valuable experience within a business with a rich heritage and a strong commitment to excellence.

This role offers excellent exposure to IT support, business applications, networking, hardware and software troubleshooting, and end-user services in a professional environment that encourages learning, innovation, and career growth.

Key Responsibilities

- Provide first-level support for hardware, software, network, and business application-related issues.

- Assist users with the installation, configuration, and troubleshooting of computers, peripherals, and software applications.

- Support the day-to-day operation and maintenance of IT systems and business applications.

- Log, monitor, and follow up on IT support requests to ensure timely resolution.

- Escalate unresolved technical issues to the relevant support teams where necessary.

- Assist in the setup, deployment, and maintenance of IT equipment and user devices.

- Support user account administration and access management processes.

- Assist with IT asset management and the maintenance of inventory records.

- Provide support for end-user training and technology-related initiatives.

- Perform other IT support and administration-related duties as assigned.

What We're Looking For

- Degree or Diploma in Information Technology or an equivalent qualification.

- CCNA qualification will be an added advantage.

- Good knowledge of computer hardware, software, and networking.

- Ability to install, configure, and troubleshoot hardware, software, and network-related issues.

- Excellent communication skills in both written and spoken English.

- Good interpersonal, analytical and problem-solving skills.

- Ability to work effectively under pressure.

- Patience, persistence, and a willingness to learn.

Why Join Us?

- Exposure to a diversified corporate environment.

- Hands-on experience with IT infrastructure, business applications, and user support.

- Opportunities for professional development and technical learning.

- A culture that encourages initiative, innovation, and continuous improvement.

If you are a motivated individual with a passion for technology and a desire to build a career in IT, we invite you to apply.

Apply via the link provided.