About this role
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an efficient Process Associate - ANZ Billing to join our IMS ANZ Billing team.
In this role, you’ll play a key part in carrying out essential day-to-day billing and invoicing activities for our Australia and New Zealand business. You will have the opportunity to manage manual invoice adjustments, web submissions, and customer profile maintenance within strict service level targets. Here, your sharp attention to detail and billing expertise will directly ensure high-quality financial operations and support regional client satisfaction.
What You’ll Do (Responsibilities) In this role, you will:
- Manual Invoicing & Credits: Process manual invoices, credit adjustments, and re-bill requests on source systems accurately and within defined SLAs.
- Account & Profile Maintenance: Update and maintain customer profiles, modify invoices, and handle non-standard or customer-specific billing workflows.
- Web Portal Submissions: Manage web invoice submissions across digital portals and follow up on pending items to ensure timely processing.
- Financial Reporting & Quality: Generate month-end billing reports and execute reconciliation tasks while identifying continuous process improvements.
What You’ll Bring (Skills & Qualifications) The ideal candidate will have:
- Proven experience in billing operations, Order-to-Cash processes, and month-end close activities.
- Strong knowledge of Oracle Cloud applications, Salesforce (SFDC), and portal-based invoice submissions.
- Proficiency in Microsoft Excel and Google Suite tools (including Pivot Tables and VLOOKUP).
- Strong data entry accuracy, reading comprehension, and clear written and verbal communication skills.
Category: Customer Support