About this role
Educational Qualification
- Bachelor's Degree in Business Administration, Commerce, Marketing, Engineering, or related discipline.
- MBA/PGDM in Marketing, Customer Relationship Management, Operations, or related field preferred.
Experience
- 10-15 years of experience in Customer Relationship Management, Customer Service, Collections, Relationship Management, or Client Engagement.
- Minimum 4-5 years of experience in leading CRM teams.
- Experience in Real Estate, Hospitality, Banking, Infrastructure, Retail, or customer-focused industries preferred.
- Proven experience in handling customer escalations, collections management, and customer lifecycle processes.