About this role
We have a fantastic opportunity for a Controller/Planner to join our team based in Bristol.
We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. A Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments.
The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation.
This is a bank position and our operational hours are between 07:00 and 20:00 (shifts will be between these hours)
What benefits can you expect?
- £13.63 ph
- 12.07% uplift on each hour worked to cover annual leave
- The flexibility of a bank (0 hour) position - work when suits you to support the needs of the business
- Company funded Enhanced DBS certificate
- Full training provided
Main Duties
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
Successful candidates will have
- Passion for patient care and delivering a highly effective service
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation
- Strong problem-solving skills
- Meticulous attention to detail
- Excellent organisational skills with proven ability to multi-task and prioritise as required
- Ability to stay calm under pressure and use initiative
- Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (desirable)
About Us
EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.
EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK