VDI Administrator

VDI Administrator

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The VDI Administrator is responsible for the administration, support, and continuous improvement of Citco's global Virtual Desktop Infrastructure (VDI) platform. The role will provide technical expertise across desktop virtualization technologies, supporting the delivery of secure, reliable, and high-performing virtual desktop services to users worldwide.

The successful candidate will play a key role in the ongoing deployment, management, and optimization of Omnissa-based VDI solutions, leveraging experience in desktop and application virtualization to support Windows 11 virtual desktop environments. This includes ensuring platform stability, security, compliance, and operational excellence while collaborating with infrastructure, virtualization, security, networking, and application teams.

The role will also be responsible for evaluating emerging technologies, participating in proof-of-concept initiatives, and contributing to strategic projects that enhance the end-user computing experience across the organization. The position requires a proactive approach to problem-solving, continuous service improvement, and the successful transition of solutions into production support.

Reporting to the Global VDI Manager, this is a key technical position within the Infrastructure Services organization, responsible for delivering and supporting enterprise-scale VDI services that enable Citco's global business operations.

Job Duties in Brief

- Support our VDI installations, where necessary providing level 2 and level 3 support to our operations teams (End users)
- Lead exercises to troubleshoot and optimize our VDI environments
- Coordinate the input of service providers and partners to ensure delivery and support of key systems
- Partner with applications, platform, infrastructure and applications teams to design and build environments to best deliver our business functionality across the company
- At all times maintain the compliant status of our systems - ensuring the maintenance of the qualified state of all appropriate systems and compliant practices throughout the applications portfolio
- Liaise and partner extensively with the various support functions in the successful transition of developed solutions into BAU running mode
- Strong partnership with Virtualisation team as VDI sits on the their infrastructure
- Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
- To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- To accurately record, update and document incidents and requests in the Service Desk ticketing system.
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

About You

The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

Experience and Technical Skills

- 1-3 years' experience supporting and administering enterprise Virtual Desktop Infrastructure (VDI) environments within a customer-focused or client-centric organization.
- Hands-on experience with Omnissa Horizon 8 administration, troubleshooting, and support.
- Strong understanding of desktop and application virtualization technologies supporting shared services and virtual desktop solutions.
- Experience assisting with VDI infrastructure deployments, upgrades, migrations, and rollout activities.
- Knowledge of virtual desktop image management, application packaging, and automated software distribution processes.
- Familiarity with Windows 11 operating systems in virtualized environments.
- Experience troubleshooting end-user, desktop, application, and infrastructure-related issues in a VDI environment.
- Ability to monitor, maintain, and optimize VDI platform performance, availability, and user experience.
- Desirable experience with Omnissa Dynamic Environment Manager (DEM) , App Volumes , and Omnissa Horizon Cloud .
- Understanding of VMware vSphere, storage, networking, and Active Directory technologies supporting VDI platforms would be advantageous.
- Proactive, enthusiastic, and motivated with a strong willingness to learn and develop technical skills.
- Excellent problem-solving and analytical skills with the ability to work independently and within a team.
- Strong customer service focus with a commitment to delivering high-quality support.

Education

- Bachelor's degree or technical qualification prevalent to the position

What We Offer:

- A challenging and rewarding role in an award-winning global business.
- Opportunities for personal and professional career development.
- Great working environment, competitive salary and benefits, and opportunities for educational support.
- Be part of an industry leading global team, renowned for excellence.

Remuneration:

A highly competitive salary package will be awarded the successful candidate.

Confidentiality Assured.

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