About this role
The Role
The APAC AI Director will support the build out of our APAC AI capability as a core growth engine of the business, transforming how insurers operate across pricing, underwriting, claims, reserving, and financial reporting.
This is a commercial role accountable for:
- Support in selling AI transformation programmes. Providing AI domain expertise and working with consultants
- Designing AI workflows to support WTW propositions
- Embedding AI into live client workflows
- Scaling repeatable, high-margin delivery
- Driving AI adoption across all client propositions
- Upskilling capabilities for AI workflow design and build
Client:
- Lead end-to-end AI transformation engagements across: Pricing optimisation
- Underwriting decision support
- Financial reporting
- Claims automation and triage
- Reserving
- Predictive analytics
- And other client use cases
- Develop flagship use cases that anchor client conversations
Proposition & go to market:
- Equip colleagues and client leaders with practical AI sales tools and propositions
- Elevate the firm’s external position through thought leadership and client impact
- Feed into the global development of proprietary AI-enabled capabilities, based on proven client demand
- Participate in internal AI builds that will improve consultant productivity
People:
- Drive AI adoption across the firm
- Every proposal includes AI elements
- Teams are trained on practical AI application
- Support reskilling to train teams to deliver AI consulting projects
The Requirement
- 10+ years of experience in insurance consulting, insurance operations, analytics, data science, digital transformation, or AI-enabled business transformation.
- Proven track record leading large-scale transformation programmes within: General Insurance
- Life Insurance
- Reinsurance
- Ideally have strong consulting experience
- Demonstrated experience delivering AI, machine learning, advanced analytics, or automation initiatives that have generated measurable business outcomes.
- Experience selling and delivering complex consulting engagements valued at senior executive and board level.
- Understanding of insurance value chains including: Pricing and rating
- Underwriting
- Claims management
- Reserving
- Financial and regulatory reporting
- Distribution and customer servicing
- Experience working with C-suite stakeholders including CEOs, COOs, CUOs, CFOs, Chief Actuaries, Chief Data Officers, and Chief Transformation Officers.
- Experience within a leading consulting firm, insurance advisory practice, insurtech, or digital transformation consulting business.
- Exposure to Generative AI, Agentic AI, workflow automation, AI-enabled decision support, and enterprise AI deployment. AI is increasingly being embedded directly into underwriting support, claims automation, customer communications, pricing decisions, and workflow orchestration.
Equal Opportunity Employer