About this role
- Manage software deployment activities, configuration, testing, training, and handover.
- Support customer onboarding and ensure successful adoption of Garment IO solutions.
- Monitor customer usage, identify potential challenges, and proactively address risks.
- Provide ongoing customer support, troubleshoot issues, and coordinate escalations.
- Conduct regular customer follow-ups to ensure satisfaction and continuous improvement.
- Deliver product demonstrations during assigned pre-sales activities.
- Maintain accurate customer records, deployment documentation, and support reports.
Requirements
- Bachelor’s degree in Industrial Engineering, Production Engineering, Mechanical Engineering , or a related field.
- 0–2 years of relevant experience; fresh graduates may be considered
- Practical experience in software implementation, customer onboarding, training, or technical/operational support.
- Good understanding of industrial operations, manufacturing processes, and production workflows.
- Strong communication, presentation, and customer relationship management skills.
- Good analytical thinking, problem-solving, and troubleshooting abilities.
- Ability to manage priorities, take ownership, and collaborate effectively across teams.
- Customer-focused mindset with strong attention to detail and a willingness to learn new technologies.
- Basic understanding of manufacturing processes, ERP, MES, AI tools, or similar systems is an advantage.
Benefits
- Social insurance
- Medical insurance
- Transportation allowance